Results-driven team lead with expertise in robotic systems and customer service. Proven ability to delegate tasks effectively and resolve customer complaints, ensuring high satisfaction rates.
Overview
31
31
years of professional experience
1988
1988
years of post-secondary education
Work History
Team lead
Walmart
Franklin, Idaho
05.2007 - Current
I ran the automotive center duties included making sure all shelves was stocked pin points was done all outs scanned in all tires checked in and counter for had to take of all the customers vehicles while being worked on
Delegated daily tasks to team members to optimize group productivity.
Offered training and support to keep team members motivated and working toward objectives.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Reviewed completed work to verify consistency, quality, and conformance.
Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Collaborated with other departments to ensure alignment of goals across teams.
Setup and robot tech
Faurecia
Franklin, OH
03.1995 - 12.2006
Executed routine inspections on robotic systems to identify maintenance needs and ensure operational efficiency.
Diagnosed technical issues in robotic equipment and implemented effective solutions to minimize downtime.
Collaborated with engineers to develop and refine robotic programming for enhanced functionality.