Jeff Rodriguez
Sebring,FL
Summary
To continue striving for excellence and maintaining a positive attitude. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Hardworking skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Officer
State Of Florida Department Of Corrections
Avon Park, FL
12.2018 - 05.2022
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Delivered inmates to work sites and returned safely by following protocols.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Cashier
Murphy USA Oil, Inc, Avon Park
Avon Park, FL
08.2016 - 07.2017
- Assisting customers with purchases and fuel transactions
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Technician Team Leader
Two Brothers Affordable, Inc
Miami, FL
08.2005 - 05.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Murphy USA Oil, Inc
01.2016 - 04.2016
- Providing a prompt, efficient, and courteous customer experience
- Responding and resolving customer’s requests and concerns
- Assisting customers with purchases and fuel transactions
- Operating cash register
- Restocking merchandise.
Education
Diploma Acquired -
Cardinal Hayes High School
The Bronx, NY05.2004
Skills
- I welcome upselling with a smile I am Hardworking My work is consistent I am adaptable, any changes or new projects will be welcomed I enjoy working with others and being a team player
- Head Counts
- Facility Inspections
- Security Checks
- Contraband Searching
- Firearms Training
- Public Safety
- Disciplinary Action
- Conduct Reporting
- Inmate Supervision
- Suicide Prevention Training
- De-Escalating Conflicts
- Crisis Prevention Intervention
- Safety and Security
- Active Listening
- Time Management
- Critical Thinking
- Complex Problem-Solving
- Conflict Resolution Skills
- Rule Enforcement
- Search and Seizure Procedures
- Safety and Security Enforcement
- Correctional Facility Procedures
- Evidence Preservation
- Strategic Planning
- Defensive Tactics
- Law Enforcement
- Restraint Techniques
- Nonviolent Intervention
- Reading Comprehension
- Operational Efficiency
- Perimeter Patrol
- Health and Safety Regulations
- Detail-Oriented
Certification
CPR Certified
AED Certified
First responder
D.A.R.T. ( Designated armed response team) Certified
Languages
Spanish
Timeline
Correctional Officer
State Of Florida Department Of Corrections
12.2018 - 05.2022
Cashier
Murphy USA Oil, Inc, Avon Park
08.2016 - 07.2017
Murphy USA Oil, Inc
01.2016 - 04.2016
Technician Team Leader
Two Brothers Affordable, Inc
08.2005 - 05.2016
Diploma Acquired -
Cardinal Hayes High School
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