Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Roy

Summary

Dedicated person keen in the care of military and veterans. Experienced in providing excellent customer service and hospitality.

Overview

10
10
years of professional experience

Work History

Maintenance Mechanic

Department of the Airforce - Air Force Inns
08.2018 - Current
  • Maintains multi-building facility on AFB with continuous renovations and repairs, to ensure safety and comfort for all military visitors from generals to cadets and their invited family
  • Keeps all equipment in working order based on required military standards, utilizing specialty tools and training
  • Exemplary service to all guests with attention to their safety, needs and requests
  • Collaborates with team leaders to address work orders and asses facility needs to ensure continuous operations
  • Full Time Position (40 Hours per week)

Guest Service Representative

Department of the Air Force - Air Force Inns
10.2017 - 08.2018
  • Assisted military and government service members in scheduling reservations by phone, email, or in person
  • Provided customers with friendly, accurate, and timely service during the check-in / check out process
  • Resolved guest concerns in a courteous and professional manner
  • Processed payments for room charges and other incidentals as required
  • Maintained accurate records of all transactions utilizing the hotel's system programs and software
  • Full Time Position (40 Hours per week)

Commercial Cleaner

Upper Valley Cleaning
09.2016 - 09.2017
  • Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools - Followed safety procedures when working with hazardous materials such as bleach and disinfectants
  • Used company vehicles to bring equipment to various companies to perform daily, weekly, and monthly cleaning services within their business
  • Kept records of hours worked, supplies used, and tasks completed each day
  • Full Time Position (40 Hours per week)


Cook

Jiffy Mart/Ramuntos
12.2014 - 09.2016
  • Took food orders from cashiers or customers directly, be it over the phone or in person, and cooked items quickly with attention to detail of order to completion
  • Prepared multiple orders simultaneously during peak periods with high accuracy, especially to special food requirements and requests, in doing so, maximizing customer satisfaction
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
  • Full Time Position (40 Hours per week)

Cook

Loudon Village Country Store
03.2014 - 11.2014
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Full Time Position (40 Hours per week)

Education

Environmental Science -

New Hampshire Technical Institute
Concord, NH
06.2013

Computer Technology -

Lake's Region Community College
Laconia, NH
06.2012

High School Diploma -

Gilford High School
Gilford, NH
06.2010

Skills

  • Accustomed in food preparation settings and processes
  • Skilled in use of Microsoft Office Programs such as Word, Excel, and PowerPoint
  • Record Keeping
  • Computer / Manual Documentation Reporting, Data Collection and Analysis
  • Customer Service Issue Resolution & De-escalation
  • Professional Communication

Timeline

Maintenance Mechanic

Department of the Airforce - Air Force Inns
08.2018 - Current

Guest Service Representative

Department of the Air Force - Air Force Inns
10.2017 - 08.2018

Commercial Cleaner

Upper Valley Cleaning
09.2016 - 09.2017

Cook

Jiffy Mart/Ramuntos
12.2014 - 09.2016

Cook

Loudon Village Country Store
03.2014 - 11.2014

Environmental Science -

New Hampshire Technical Institute

Computer Technology -

Lake's Region Community College

High School Diploma -

Gilford High School

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Jeffrey Roy