Jeff Shauger
Quakertown,PA
Summary
Results-oriented professional with experience in omni-channel retail management, customer service and inventory control. Demonstrates ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Situational people leader applying feedback to develop leaders.
Overview
14
14
years of professional experience
Work History
Store Lead
Walmart
11.2023 - Current
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Improved OPD and SFS processes resulting in huge performance/customer growth and customer satisfation.
- Implemented asset protection processes to reduce theft and shrink from process breakdowns.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Store Lead
Walmart
08.2021 - 11.2023
- Educated and trained staff to equip with knowledge about products, customer service and store policies and procedures.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction with Availability process in omnichannel business.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Oversaw financial operations by monitoring PNL to identify ways to reduce expenses and grow profit.
Assistant Manager/Coach
Walmart
04.2016 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs to provide excellent customer service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
Zone Merchandise Supervisor
Walmart
03.2010 - 03.2016
- Coordinated with customers and provide fast and friendly service.
- Supervised the Fresh areas and ensured ready for business daily.
- Ensured instock, staffing, and clenliness.
- Teach and train associates, evaluated perfomance to improve.
- Lead during a remodel, staffed entire building during remodel.
Education
Associates in Business -
Bucks County Community College
Pennsburg, PA12.2013
Skills
- Omni-channel Leader
- POS Inventory System Operation
- Inventory Tracking and Storage
- Analyzing Profitability
- Recruitment and Training
- Team Leadership
- Merchandising
- Loss Prevention Procedures
Timeline
Store Lead
Walmart
11.2023 - Current
Store Lead
Walmart
08.2021 - 11.2023
Assistant Manager/Coach
Walmart
04.2016 - 08.2021
Zone Merchandise Supervisor
Walmart
03.2010 - 03.2016
Associates in Business -
Bucks County Community College