Jeff Sherwood
Sheboygan
Summary
Dedicated customer service representative with strong communication and problem-solving skills. Proven ability to enhance customer satisfaction and effectively manage high-stress situations, contributing to improved team collaboration and efficient conflict resolution.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Seven Springs Farm Supply
Check, VA
05.2020 - 11.2025
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Collaborated with team members to streamline processes, improving customer experience and response times.
- Developed knowledge of farm supply products to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Timber Framer
Streamline Timberframe
Floyd, VA
08.2017 - 05.2020
- Constructed timber frames using traditional joinery techniques to ensure structural integrity.
- Operated various woodworking machinery, maintaining safety protocols and equipment functionality.
- Trained junior framers on best practices in assembly and safety standards.
Construction Framer
Sticks and Stones Custom Homebuilders
Floyd, VA
01.2014 - 08.2017
- Worked with a team to build custom homes from the ground up, including all aspects of and intricacies of custom home building.
- Interpreted blueprints and architectural plans, coordinating with team members for accurate execution.
- Worked and interacted closely with customers to insure the implementation and execution to accurately satisfy customers expectations.
Farmer
Various
Floyd, VA
04.2010 - 01.2014
- Worked with various farms and ranches in the community, to include my own, in a community based, all hands in environment.
- Cultivated diverse crops using sustainable and often organic based farming practices.
- Implemented crop rotation strategies, improving yield quality and reducing pest issues.
Project Supervisor
Environmental Quality Resources
Gaithersburg, MD
04.2006 - 03.2009
- Supervised environmental restoration crews throughout all aspects of projects, often working with multiple crews on multiple projects.
- Worked closely with materials suppliers to ensure teams had proper materials, sourced at the best costs to maintain budget expectations.
- Maintained a close relationship with all crew members, to ensure each member was familiar with their position, and fostered growth within team.
- Collaborated with state and federal agencies to ensure all environmental and safety measures were adhered to.
- Maintained constant and positive interaction with management, design teams/engineers, agencies, and local community to maintain fluid project implementation.
Education
No Degree - Hydrological Engineering
North Carolina State University
Raleigh, NCSkills
- Strong communication skills
- Problem solving/critical thinking
- Working efficiently through stressful situations
- Ability to quickly absorb and implement information
- People skills, working well with others, showing respect across the board
- Effective time management and adhering to scheduling
- Team player, helping a team succeed, meet expectations, and grow
Accomplishments
US Navy from 1993 to 1999 working in Naval Special Warfare.
Timeline
Customer Service Representative
Seven Springs Farm Supply
05.2020 - 11.2025
Timber Framer
Streamline Timberframe
08.2017 - 05.2020
Construction Framer
Sticks and Stones Custom Homebuilders
01.2014 - 08.2017
Farmer
Various
04.2010 - 01.2014
Project Supervisor
Environmental Quality Resources
04.2006 - 03.2009
No Degree - Hydrological Engineering
North Carolina State University