Jeff Silva
Fairmont,MN
Summary
20+ years in responsible Restaurant Management. Proven ability to learn quickly, assess problems and initiate corrective action. Comfortable in fast paced, high stress situations that require attention to detail and follow through. Able to motivate personnel to high performance standards and excellence. Demonstrated success in organizing tasks, increasing efficiency, and obtaining maximum results from limited material and manpower resources.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Kwik Trip
Fairmont, MN
07.2021 - 06.2022
- Excellent customer service, cash handling, stocking inventory and time management
- Maintain cleanliness and high standards in both kitchen and outer display areas
- Adequately staffed for all shifts and scheduled employee assigned duties and sections
- Address performance issues quickly by coaching, counseling, and managing conflicts
Assistant General Manager
Chili’s
Roseville, MN
09.2019 - 06.2021
- Adept at communicating effectively with customers, vendors, and staff
- Initiated aggressive Customer Service training program resulting in secret shopper reports of 96% or above
- Delegating daily tasks and FOH schedules
- Semi-weekly ordering of all food, alcohol, office supplies, and equipment
Assistant General Manager
Normandy Kitchen
Minneapolis, MN
07.2017 - 08.2019
- Building team capacity with optimal service operations, extensive wine and cocktail knowledge, guest dynamics, and hiring process
- Held full accountability for kitchen, bar, and service teams
- Meeting and greeting customers, organizing table reservations through OpenTable, nightly setup and teardown
- Maintained and ran Doordash and Uber Eats
Head Catering Manager/ AGM
Vic’s
Minneapolis, MN
06.2003 - 07.2017
- Hire, train, schedule catering/restaurant staff, actively involved with labor cost, food/alcohol cost, preparation, set up, and clean up of all events
- Forged exceptional relationships with staff, local vendors, and securing timely delivery of top quality inventory
- Initiated our wine program resulting in a 39% increase in sales becoming the top wine seller in the Midwest for seven years and featured in Wine Spectator
Education
Associate of Applied Science - Developmental Psychology
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Able to prioritize efficiently and multitask
- Budgeting and finance skills
- Experienced in both FOH and BOH
- Skilled in working independently or as a team player
- Cultivating excellent client and vendor relations
- Executive team leadership
Timeline
Assistant General Manager
Kwik Trip
07.2021 - 06.2022
Assistant General Manager
Chili’s
09.2019 - 06.2021
Assistant General Manager
Normandy Kitchen
07.2017 - 08.2019
Head Catering Manager/ AGM
Vic’s
06.2003 - 07.2017
Associate of Applied Science - Developmental Psychology
University of Minnesota - Twin Cities
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