Jeff Smallwood
Orlando
Summary
Dedicated professional with a proven track record in customer service and timely product distribution. Known for reliability and adherence to safety protocols, ensuring a positive and safe customer experience.
Overview
40
40
years of professional experience
Work History
InHome Driver
Walmart
Apopka, FL
06.2022 - 12.2023
- Operated delivery vehicles efficiently to ensure timely product distribution.
- Adhered to safety regulations and company policies during transportation tasks.
- Conducted vehicle inspections to maintain operational readiness and safety standards.
- Safely deliver groceries and general merchandise directly into customers' home using Walmart's InHome service.
Customer Host/Health Ambassador
Walmart
Apopka, FL
09.2020 - 06.2022
- Greeted customers warmly while promoting a safe, welcoming, and inclusive shipping environment.
- Support health and safety initiatives by monitoring store entry, traffic flow, and cleanliness standards.
- Provide assistance with directions, store services, and basic customer inquiries.
- Help deter loss through attentive presence, receipt checks, and clear communication with store associates.
Front End Coach
Walmart
Apopka, FL
09.2019 - 09.2020
- Developed training programs to enhance team proficiency in front-end operations.
- Mentored associates on customer service best practices and efficient checkout processes.
- Implemented process improvements that increased transaction accuracy and reduced wait times.
- Collaborated with management to ensure compliance with company policies and operational standards.
Academy Facilitator I
Walmart
Casselberry, FL
11.2016 - 09.2019
- Facilitated learning sessions to enhance participant engagement and knowledge retention.
- Developed training materials aligning with curriculum standards and organizational goals.
- Coordinated logistics for events, ensuring timely execution and high-quality experiences.
- Assessed participant feedback to refine training programs and improve outcomes.
Talent Development Facilitator
Walmart
Ann Arbor, MI
04.2007 - 11.2016
- Facilitated training sessions for team members to enhance operational efficiency and product knowledge.
- Developed and implemented process improvements, increasing workflow effectiveness across departments.
- Collaborated with cross-functional teams to align development goals with corporate objectives.
Market Electronics Merchandiser
Walmart
Orlando, FL
07.2006 - 04.2007
- Developed and implemented merchandising strategies to optimize product placement and visibility.
- Collaborated with suppliers to ensure timely delivery of products and maintain stock levels.
- Analyzed sales data to identify trends and adjust inventory accordingly for improved sales performance.
- Trained and mentored new team members on merchandising standards and best practices.
District Manager - Specialty Group
Walmart
Orlando, FL
08.1999 - 07.2006
- Directed operational strategies to enhance store performance and customer satisfaction.
- Implemented training programs for management teams, fostering leadership development across multiple locations.
- Analyzed sales data to identify trends and adjust merchandising strategies effectively.
- Collaborated with cross-functional teams to streamline inventory management processes and reduce shrinkage.
International Training Manager
Walmart
Bentonville, AR
10.1997 - 08.1999
- Developed and implemented training programs to enhance employee performance and operational efficiency.
- Conducted needs assessments to identify skill gaps and tailor training solutions accordingly.
- Facilitated workshops and seminars, promoting best practices in customer service and team collaboration.
Training Coordinator
Walmart
Bentonville, AR
02.1997 - 10.1997
- Developed training materials to enhance employee onboarding and engagement.
- Coordinated logistics for training sessions, ensuring optimal resource allocation and scheduling.
- Assessed employee training needs through surveys and feedback mechanisms to tailor programs effectively.
- Implemented evaluation metrics for training effectiveness, resulting in improved learning outcomes.
Training Manager
Walmart
Bentonville, AR
07.1992 - 02.1997
- Developed and implemented training programs to enhance employee performance and engagement.
- Assessed training needs through surveys and interviews, aligning programs with organizational goals.
- Facilitated workshops and seminars, fostering a culture of continuous learning and development.
Regional Manager
Walmart
Sioux Falls, SD
08.1991 - 07.1992
- Developed and implemented regional strategies to optimize operational efficiency across multiple stores.
- Led cross-functional teams to enhance customer service standards and satisfaction metrics.
- Mentored store managers, fostering professional growth and promoting best practices in operations.
- Analyzed market trends to inform strategic decisions and drive regional sales growth initiatives.
Installation Supervisor
Walmart
McAlester, OK
12.1989 - 08.1991
- Supervised installation teams to ensure compliance with safety protocols and project specifications.
- Trained new team members on installation techniques and safety standards, enhancing team performance.
- Conducted site assessments to develop tailored installation plans that meet client needs and expectations.
Photo Center Manager
Walmart
McAlester, OK
09.1984 - 12.1989
- Oversaw daily operations ensuring optimal workflow and customer service standards.
- Managed inventory levels, implementing efficient stock control procedures.
- Trained and mentored staff on photo processing techniques and customer interaction.
- Developed promotional strategies to increase sales and customer engagement.
Department Manager
Walmart
McAlester, OK
02.1984 - 09.1984
- Oversaw departmental operations to ensure alignment with organizational goals.
- Developed and implemented process improvements to enhance efficiency across teams.
- Mentored and trained staff, fostering a collaborative work environment.
- Analyzed performance metrics to identify areas for operational enhancement.
Stockman
Walmart
McAlester, OK
12.1983 - 02.1984
- Collect, organize, and return shipping carts safely from parking areas to the front of the store.
- Maintain clean, hazard-free parking lots, cart bays, and store exterior areas.
- Assist customers with loading purchases and provide friendly, helpful service.
- Support store operations by responding quickly to safety issues, spills or weather-related conditions.
Education
High School Diploma -
Hartshorne High School
Hartshorne Oklahoma05-1982
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Punctuality
- Safety protocols
- Safety management
Timeline
InHome Driver
Walmart
06.2022 - 12.2023
Customer Host/Health Ambassador
Walmart
09.2020 - 06.2022
Front End Coach
Walmart
09.2019 - 09.2020
Academy Facilitator I
Walmart
11.2016 - 09.2019
Talent Development Facilitator
Walmart
04.2007 - 11.2016
Market Electronics Merchandiser
Walmart
07.2006 - 04.2007
District Manager - Specialty Group
Walmart
08.1999 - 07.2006
International Training Manager
Walmart
10.1997 - 08.1999
Training Coordinator
Walmart
02.1997 - 10.1997
Training Manager
Walmart
07.1992 - 02.1997
Regional Manager
Walmart
08.1991 - 07.1992
Installation Supervisor
Walmart
12.1989 - 08.1991
Photo Center Manager
Walmart
09.1984 - 12.1989
Department Manager
Walmart
02.1984 - 09.1984
Stockman
Walmart
12.1983 - 02.1984
High School Diploma -
Hartshorne High School