Results-oriented Training Manager experienced in arranging training instructors, curriculum choices and course plans to accomplish company targets. Skilled in managing courses new hire and continued training. Effective at creating and optimizing training programs for new hires, continued education and supervisor positions. Excellent communicator, multitasker and problem-solving abilities.
Hi, I’m
Jeff Smith
Gainesville,GA
Summary
Overview
20
years of professional experience
Work History
USICGainesville, Georgia
Training and Development Manager
2018 - Current (6 years & 11 months)
Job overview
- Mentored team members to succeed and advance within department and company.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Oversaw training courses and promotional paths for professionals and leaders.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Led training classes and recorded instruction for later use.
- Determined course objectives and found or wrote course materials to cover topics.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
USICGainesville, GA
Training and Development Leader
07.2014 - 11.2018
Job overview
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Presented training information via role playing, simulations and team exercises.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Led training classes and recorded instruction for later use.
USICKnoxville, TN
District Manager
03.2014 - 07.2014
Job overview
- Cultivated positive rapport with supervisors and technicians.
- Supervised 5 supervisors and managed all performance metrics within east Tennessee.
- Oversaw quality of operations throughout east Tennessee district.
USICGainesville, GA
Trainer
12.2005 - 07.2014
Job overview
- Initiated new training that would drive for education of our technicians
- Worked with customers on access to prints
- Developed skill-specific training programs to promote employee development.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Scheduled training sessions based on availability of classrooms, equipment and instructors.
CUSGainesville, GA
Locate Technician
02.2005 - 12.2005
Job overview
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
- Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Searched for underground utilities in various weather conditions and notified supervisor of field issues.
- Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
Toys"R"UsGreenville, SC
Store Director
2000 - 2005 (5 years)
Job overview
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Checked promotions for accuracy and for merchandising to company standards.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Assessed, optimized and elevated operations to target current and expected demands.
- Met financial objectives by preparing annual budget and scheduling expenditures.
Heilig Meyers FurnitureKansas City, MO
Store Manager
1996 - 2000 (4 years)
Job overview
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Worked with management to evaluate credit strategies and develop improvements.
- Reviewed accounts for signs of fraud and non-payment issues.
- Completed ongoing professional training to facilitate accurate and productive credit management.
- Submitted delinquent accounts to collections department or outside resources.
- Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
PepsiCoGainesville, GA
Bulk Route Salesman
1988 - 1996 (8 years)
Job overview
- Contacted new and existing customers to discuss products and services resulting in repeat business.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Confirmed product displays met company specifications regarding placement, date codes and pricing.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
- Promoted positive relationships with customers to maintain consistent sales.
- Addressed customer concerns head-on by using service expertise and knowledge of company policies to develop successful solutions.
Education
East Hall High SchoolGainesville, GA
High School Diploma
05.1988
University Overview
Skills
- Training Methods
- Strategic Thinker
- Multimedia Visual Aids
- Personal Development Sessions
- Training Program Development
- Detail-Oriented
- Relationship Building
- Improvement Recommendations
- Instructor Evaluations
- Training Needs Analysis
- On-the-Job Training
- Classroom Training
- Decision Making
- Instructor Training
- Performance Metrics
- Team Direction
- Staff Development
- New Employee Training
Timeline
Training and Development Leader
USIC
07.2014 - 11.2018
District Manager
USIC
03.2014 - 07.2014
Trainer
USIC
12.2005 - 07.2014
Locate Technician
CUS
02.2005 - 12.2005
Training and Development Manager
USIC
2018 - Current (6 years & 11 months)
Store Director
Toys"R"Us
2000 - 2005 (5 years)
Store Manager
Heilig Meyers Furniture
1996 - 2000 (4 years)
Bulk Route Salesman
PepsiCo
1988 - 1996 (8 years)
East Hall High School
High School Diploma
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