Jeff Spencer

• Founded and led a fintech company facilitating gamified payments and charitable commerce. Raised $1M in venture capital from institutional investors. Scaled platform to $2M/month in payments with over 30,000 users. Led product development of live video shopping, private storefronts, and raffle-style checkout. Managed partnerships with banks, legal teams, and payment processors through compliance reviews. Recruited and managed a lean remote team across product, engineering, and marketing.

• Supported state/local government and nonprofit accounts across SC. Ranked in top 5% nationwide and earned Winner's Circle recognition. Managed over 100 contracts, including schools and first responders.
• Focused on the customer life cycle, supporting the growth of new and established accounts while driving revenue with core and SaaS-based solutions. Selling to State and Local accounts, renew contracts, increase customer happiness, and improve revenue while driving customer retention activity.
• Key Highlights:
• Partner with Government, education, and non-profit accounts in the Sandhills region of SC.
• Assist entities with increasing revenue through operational efficiency, improved customer satisfaction, new revenue streams, and streamlining processes.
• Help educational and mentoring entities incorporate technologies to decrease the digital divide and increase on-site security.
• Entered into company Winner circle in 2018, placing within the Top 5%.
• Drove regional success within the Top 5% in South East (130 reps) 2019.
• Managed over 100 contracts, including 19 school districts and 45 first responder accounts.

Provided leadership across multiple Verizon Wireless retail stores, overseeing all aspects of store operations, sales, and customer experience.

Key Highlights:

• Played a major role in expanding a store from 12th largest to Top 3 in South Carolina in growth, earning the Gold Store Award (2016).
• Spearheaded teams ranging from 20 to 28 employees, including coaching, performance reviews, scheduling, training, and contract negotiations.
• Designed and executed creative sales strategies that consistently achieved and exceeded monthly goals.
• Instituted a district sales training program that positioned the district at its highest ranking in balance.
• Delivered exceptional customer service, expertly resolving escalations while fostering loyalty and retention.
• Directed visual merchandising and store presentation, ensuring alignment with corporate standards and maximizing product visibility.
• Managed budgets, inventory, and sales reporting, driving operational efficiency and profitability.
• Cultivated a positive work environment that enhanced employee satisfaction and performance.

• Adept at assessing customer needs and providing products and solutions aligned with their requirements, showcasing how company products and services could positively impact their lives
• Proactive participation in both formal and informal training programs to improve knowledge of retail store operations and keep abreast of company, market, and industry trends
• Efficient at processing customer transactions and auditing cash receipts
• Establishment and cultivation of positive working relationships with customers to identify and secure new opportunities to expand customer base
• Recognition for being one of the top 10 district sales representative eight times, as well as the top producing sales representative in the district in terms of growth numerous times
• Finished in the top 5% of the South Area in growth metrics
• Recipient of various awards and accolades such as being included in the following rankings:
o Top 5% for growth in the south area market 2010
o Top 10 sales representative in balance 2010
o Top 5 sales representative in the district for growth in 2010

• Increased sales revenue by developing and implementing strategic sales plans.
• Coordinated cross-functional teams to ensure seamless project execution from start to finish.
• Negotiated contracts with clients to secure long-term business partnerships.
• Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success.
• • Full accountability in responding to customer inquiries and concerns; administering equipment delivery and pickup schedules; developing and evaluating daily business reports; as well as guiding customers in selecting, operating, and maintaining various equipment
  • Close interface with clients through phone and email
  • Identification of customer needs and facilitation of negotiations on pricing based on current market conditions and competitor pricing
  • Establishment of two programs that were adopted throughout the Southeast region
  • Execution of new accounts for all positions as the district leader
  • Efficient at acting as one of two sales coordinators in the Southeast region to enhance the Hertz Internet learning program