Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEFF STINFIL

Orlando

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Reliable and upbeat Food service/Retail worker that is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

7
7
years of professional experience

Work History

Sales Associate

AT@T
07.2025 - 09.2025
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Bobarista

Token ramen
05.2025 - 07.2025
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.

Server

Millers ale house
10.2023 - 07.2025
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Front of house/ Server

Millers ale house
04.2022 - 07.2025
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.

Front of house employee

Chick fil a
04.2023 - 02.2024
  • Helped guests at tables when in need of assistance.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.
  • Brewed coffee and tea and changed out drink station syrups.

Medical Transport Assistant

MedTransit LLC
03.2021 - 07.2022
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.

Front of house barista

Starbucks
06.2020 - 11.2021
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Rosallies la french cafe
03.2019 - 04.2021
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Front of house

Starbucks
11.2019 - 03.2021
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.

Customer Service Representative

Home Depot
07.2019 - 02.2020
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

Associate of Applied Science - Information Technology

Keiser University
06-2026

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Ocoee Highschool
01.2019

Skills

  • Problem Resolution
  • Customer inquiries
  • Online systems
  • Customer Relationship Management
  • Strategic planning
  • Financial records analysis
  • Fraud detection
  • Relationship building
  • Professional demeanor
  • Order processing
  • Excellent communication skills
  • Verbal and written communication
  • Cash handling accuracy
  • Service oriented

Timeline

Sales Associate

AT@T
07.2025 - 09.2025

Bobarista

Token ramen
05.2025 - 07.2025

Server

Millers ale house
10.2023 - 07.2025

Front of house employee

Chick fil a
04.2023 - 02.2024

Front of house/ Server

Millers ale house
04.2022 - 07.2025

Medical Transport Assistant

MedTransit LLC
03.2021 - 07.2022

Front of house barista

Starbucks
06.2020 - 11.2021

Front of house

Starbucks
11.2019 - 03.2021

Customer Service Representative

Home Depot
07.2019 - 02.2020

Barista

Rosallies la french cafe
03.2019 - 04.2021

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Ocoee Highschool

Associate of Applied Science - Information Technology

Keiser University

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