Adept at navigating complex real estate transactions and enhancing customer satisfaction, I leveraged market insights and strong communication skills at Better Properties Real Estate Kent to streamline processes and improve client outcomes. Skilled in GPS operation and time management, my approach combines technical proficiency with exceptional service, driving successful deals and fostering lasting client relationships.
Overview
28
28
years of professional experience
Work History
Real Estate Broker
Better Properties Real Estate Kent
09.2011 - Current
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Conducted competitive market analysis to determine optimal pricing for properties.
Compared properties possessing similar features to determine competitive market prices.
Arranged for inspections and surveys of sold properties.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Provided comprehensive support to clients relocating from other areas, making their transition smoother.
Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
Improved client satisfaction with personalized property matching, understanding their needs, and preferences.
Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Facilitated smooth closings, coordinating with all parties involved to ensure seamless transaction.
Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
Assisted clients in staging their homes for sale, resulting in quicker sales and often above asking price.
Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
Utilized advanced CRM tools to manage client interactions and stay organized, enhancing client communication.
Organized and hosted open houses to generate interest and expedite sale of properties.
Real Estate Broker
Windermere Real Estate South Inc.
04.1997 - 09.2011
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Conducted competitive market analysis to determine optimal pricing for properties.
Compared properties possessing similar features to determine competitive market prices.
Arranged for inspections and surveys of sold properties.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
Provided comprehensive support to clients relocating from other areas, making their transition smoother.
Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
Improved client satisfaction with personalized property matching, understanding their needs, and preferences.
Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Achieved a high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
Facilitated smooth closings, coordinating with all parties involved to ensure seamless transaction.
Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Stayed current on industry trends and market fluctuations by attending professional development courses, conferences, and networking events.
Assisted clients in staging their homes for sale, resulting in quicker sales and often above asking price.
Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of deal.
Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences.
Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
Maintained up-to-date knowledge of real estate laws and regulations, ensuring compliance in all transactions.
Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
Utilized advanced CRM tools to manage client interactions and stay organized, enhancing client communication.
Organized and hosted open houses to generate interest and expedite sale of properties.
Utilized online marketing platforms to promote real estate services and generate leads.
Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Built strong relationships with clients through exceptional communication skills and personalized service.
Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
Delivery Driver
DoorDash Inc.
02.2023 - Current
Delivered packages to customer doorsteps and business offices.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Verified accuracy of all deliveries against order forms.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained strong relationships with clients through proactive communication and personalized service.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
Uber Eats
07.2023 - Current
Delivered packages to customer doorsteps and business offices.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Verified accuracy of all deliveries against order forms.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained strong relationships with clients through proactive communication and personalized service.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Expedited deliveries to meet customer deadlines and requirements.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Managed customer inquiries and complaints in polite and professional manner.
Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Kept detailed mileage and fuel reports to track overall fuel costs.
Enhanced customer trust by providing courteous and professional service during deliveries.
Maintained clean and safe vehicle, contributing to positive image of company.
Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Improved delivery accuracy by diligently checking orders before departure.
Supported positive customer experience by resolving delivery issues promptly and effectively.
Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Education
Bachelor of Arts - Finance
Washington State University
Pullman, WA
05-1989
Skills
Time management
Positive attitude
Teamwork and collaboration
Customer service
Valid Driver's license
Clean driving record
GPS operation
Problem-solving
Route planning
Attention to detail
Loading and unloading
Mileage tracking
National Association of Realtors
Member of the National Association of Realtors
Timeline
Delivery Driver
Uber Eats
07.2023 - Current
Delivery Driver
DoorDash Inc.
02.2023 - Current
Real Estate Broker
Better Properties Real Estate Kent
09.2011 - Current
Real Estate Broker
Windermere Real Estate South Inc.
04.1997 - 09.2011
Bachelor of Arts - Finance
Washington State University
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