Jeff Sturgeon
Topeka,KS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Dispatcher
Kansas Gas Service
07.2019 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20+ fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative Lead
Kansas Gas Service
01.2006 - 07.2019
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Increased first-call resolution rates through targeted coaching sessions focused on active listening skills for team members.
- Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Shawnee Heights High School
Tecumseh, KSSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Database Maintenance
- Incident Reporting
- Customer Service
Accomplishments
- Over saw a team of 6 staff members.
Timeline
Dispatcher
Kansas Gas Service
07.2019 - 04.2024
Customer Service Representative Lead
Kansas Gas Service
01.2006 - 07.2019
High School Diploma -
Shawnee Heights High School
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