Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Work Availability
Websites
Timeline
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Open To Work

Jeff Teague

Plano,TX

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefits401k matchPaid sick leavePersonal development programsStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic professional with a proven track record in cultivating client relationships, driving revenue growth, and managing complex accounts. Recognized for strong team collaboration, adaptability, and consistently delivering impactful results. Expertise includes strategic planning, effective client communication, and innovative problem-solving. Committed to reliability and flexibility in addressing evolving business needs while embracing opportunities across diverse industries.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Account Manager – Intermodal Brokerage & Customer Service

Mode Transportation
03.2018 - 01.2022
  • Was lead Account manager of 3 Multi-Million dollar accounts. Solving problems daily and interacting with customers daily to provide equipment, proper billing, tracing, and on-time freight transportation. Total account management in every area. After taking over accounts in March of 2018, volume increased by double on two accounts and by more than 50% on the third one from the previous year after my taking over the accounts.
  • Daily interaction with sales team to provide customer excellence and meet all requirements to provide exemplary customer satisfaction. Provided daily performance measurements and detailed reporting to all customers via detailed reports.
  • Implemented timely resolutions daily on issues with internal and external customers to accomplish daily goals. Consistently recognized for successfully achieving account parameters and management, customers reached out to the owner and stated how happy they were about my tremendous attention to detail and how they enjoyed working with me and my management of their account.
  • Demonstrated ability daily in developing and maintaining costs and increased profitability where possible.
  • Consistently demonstrated excellent follow-through with accounts and recognized for customer satisfaction
  • Developed and maintained relationships with key clients to ensure satisfaction and retention.
  • Coordinated logistics operations, optimizing supply chain processes for increased efficiency.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.

Lead/ Truck Brokerage/ Customer Service/ Dispatch

THE REDDEN GROUP/AGENT FOR TTS
09.2014 - 07.2016
  • Moved to Primary Lead Contact for two locations for another large account generating several millions of dollars per year in revenue. Primary duties involved:
  • Managing a rotating drop pool of 10-15 trailers for 3 different truck carriers for one plant, while also managing a larger drop pool of over 50 trucks/trailers for the main dedicated Truck Carrier for two other plants they serviced.
  • Working with customers and truck carriers daily on what was needed to service the customer and provide customer service for any need the customer had.
  • Daily tracing and tracking of every load to ensure on time pickup and delivery. Handling of any accessorials at pick up and delivery for driver and customer.
  • Working with Sales team on any new lanes provided by customer to get rates. Helping out as needed in other departments with any needs they had that I could aid with.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Truck Brokerage/Intermodal/ Customer Service

LANDSTAR GLOBAL LOGISTICS
06.2014 - 09.2014
  • Interacted with several New Customers to provide customer service and continued to build the new business opportunities with those customers.
  • Lead on moving, and arranging all the Intermodal Shipments on various Railroads
  • Working daily with all Intermodal Online Rail Websites, Including Tracking and Tracing, Rail Billing Waybill retrieval, monitoring potential Per Diem charges, and handling of any accessorial that came Up.
  • Lead on most of their OTR Truck shipments, Hazardous Cargo and Non-Hazardous Cargo. Primary duties included: Using Online tools to find available trucks, Negotiating rates with the carriers, communicating with the Customer and Receiver on any issues to make sure load arrives in prompt Manner. Also relied upon to train the HR manager on the process of Intermodal Shipments and how they Worked.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Truck Brokerage/ Intermodal/Customer Service

LAVON ENTERPRISES/MODE
03.2003 - 06.2014
  • Interacted with Sales to provide customer excellence and meet all requirements to provide exemplary customer satisfaction.
  • Problem solving and interaction with customers daily to provide equipment, proper billing, tracing, and on-time freight transportation. Implemented effective and prompt resolutions with internal and external customers to carry out daily goals.
  • Managed an Intermodal team to effect best quality practices and product improvement.
  • Provided performance measurements and detailed reporting to all customers. Productivity goals improved 20% after I transitioned to new position.
  • Promoted to Intermodal manager 3 1/2 years after being hired at Lavon
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.

Education

Certification - Multimedia

Richland College
Mesquite, TX

Associate of Arts - Psychology

Collin County Community College
Plano, TX

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Issue resolution
  • Customer relationship management (CRM)
  • Account servicing
  • Operations
  • Goal oriented
  • Documentation and reporting
  • Data-driven decision making
  • Prioritizing workflows
  • Coordinating documents
  • Internet savvy
  • Revenue generation
  • CRM software
  • Cost reviewing

Accomplishments

  • Outstanding Work Performance Award. I have received many performance awards for my dedication to my job and effective problem-solving skills.
  • While at Mode (Most Recent), A Customer I managed the account for specifically asked the Agency owner for me to fly with him to meet them in person due to my outstanding management of their account. This was not a normal process for his employees to accompany him on business trips, but the relationships I form with my customers are important to me and the business I work for. I take great pride in my ability to form relationships with my customers.

Certification

I have received Certificates of Completion -Introduction to Flash 5, Introduction to Digital Imaging, and Intro to Multimedia.

Languages

Spanish
Elementary
English
Native or Bilingual

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Road Trips
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Team Sports
  • Committed to improving personal fitness through regular participation in walking weekly
  • I enjoy helping others and giving back to the community
  • Music
  • Participate in Bowling and Walking, as recreational activities to maintain physical fitness

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites

Timeline

Account Manager – Intermodal Brokerage & Customer Service

Mode Transportation
03.2018 - 01.2022

Lead/ Truck Brokerage/ Customer Service/ Dispatch

THE REDDEN GROUP/AGENT FOR TTS
09.2014 - 07.2016

Truck Brokerage/Intermodal/ Customer Service

LANDSTAR GLOBAL LOGISTICS
06.2014 - 09.2014

Truck Brokerage/ Intermodal/Customer Service

LAVON ENTERPRISES/MODE
03.2003 - 06.2014

Associate of Arts - Psychology

Collin County Community College

Certification - Multimedia

Richland College

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