Dynamic operations leader with a proven track record at American Pub LLC, excelling in strategic planning and process improvement. Spearheaded initiatives that enhanced productivity and reduced turnover, while fostering cross-functional teamwork. Adept at negotiating contracts and implementing innovative solutions to drive revenue growth and operational efficiency.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
American Pub LLC. Dba TGI Fridays
09.2005 - Current
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Negotiated contracts and agreements to secure favorable terms and maximize profits.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
Implemented rigorous risk management protocols, minimizing exposure to financial and operational risks through proactive measures.
Managed financial, operational and human resources to optimize business performance.
Maintained P&L and shouldered corporate fiscal responsibility.
Formulated and executed strategic initiatives to improve product offerings.
Oversaw divisional marketing, advertising and new product development.
Oversaw business-wide changes to modernize procedures and organization.
Initiated strategy to drive company growth and increase market share and profitability.
Founded performance- and merit-based evaluation system to assess staff performance.
Vice President of Operations
Martin & Bayley
01.1999 - 09.2005
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Streamlined operations by identifying inefficiencies and implementing process improvements.
Supported project management team for optimal performance.
Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Area Director
Applebee's
06.1995 - 01.1999
Owner
AJ's Restaurant & Bar
11.1992 - 05.1995
Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Area Director
Wen-Pat Inc. Dba Wendy's
08.1987 - 11.1992
Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
Performed audits to reduce and control loss and meet internal audit and compliance objectives.
Education
Bachelor of Science - Business Administration And Management
Fontbonne
St Louis, MO
Skills
Operations management
Cross-functional teamwork
Strategic planning
Process improvement
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Southern Illinois University Business Works Program
Timeline
Chief Operating Officer
American Pub LLC. Dba TGI Fridays
09.2005 - Current
Vice President of Operations
Martin & Bayley
01.1999 - 09.2005
Area Director
Applebee's
06.1995 - 01.1999
Owner
AJ's Restaurant & Bar
11.1992 - 05.1995
Area Director
Wen-Pat Inc. Dba Wendy's
08.1987 - 11.1992
Bachelor of Science - Business Administration And Management