Jeff Underwood
Rochester Hills,MI
Summary
Well qualified State and ASE Certified Mechanic with 13 years progressive experience in various areas of vehicle maintenance and service, including fast-paced, high-volume dealerships, diagnosing performance problems, drivability, electrical, and advanced skills in brake system repair. Strong background in front end steering and suspension, minor and major engine repair. Adept at prioritizing and completing tasks to meet customers’ needs, with the ability to communicate effectively and deliver high quality of work. Currently enrolled at Oakland Community College majoring in Software Engineering - Computer Information Systems (CIS).
Overview
17
17
years of professional experience
Work History
Field Service Engineer, Developer, Subject Matter Expert
Field Service Action, FSA
07.2019 - Current
- FSE) Support
- Microsoft (MS, , CISCO Jabber
- Android and Apple Systems
- XML, , XML Creation
- DID Code Writing, Binary Code Writing
- Advanced Electrical
- Steering & Suspension Systems
- Hydro-Boost Systems
- Braking Systems
- Prototype Builds
- Prototype Engineering Support
- ALLDATA Pro/OnDemand5
- FoMoCo, (SME) Technical Assistance Center, Infotainment, SYNC, Connected Vehicle (CV), Field Service Action (FSA) SME
- Provide advance technical diagnostic direction for Ford and Lincoln vehicles in the North American and Global markets
- Provide advance Infotainment, SYNC, and CV
Service Engineer
Ford Motor Company, Assistance Center
08.2013 - 07.2019
- Provide technical diagnostic and repair direction for Ford and Lincoln vehicles in the North American and Global markets aiding in Fix It Right the First Time process
- Body/Chassis/Electrical (BCE) Team: Provide assistance in locating body, suspension, wind related noises, and water leaks, and HVAC systems
- Emerging Technologies Team: Provide technical assistance to aid in resolving difficult vehicle concerns with the Infotainment, hybrid and module programming issues
- Diagnostics for full electric vehicles, medium duty trucks, Ford audio systems, and natural gas conversion vehicles
- Mentoring Team: Provide 6-week training program for new hires and interns starting in various teams including Transmission, Diesel, and BCE.
Power train Technician
Roush Industries
09.2011 - 08.2013
- Assist engineering group with installation of power train components, sensor, modules, and instrumentation equipment in new development vehicles
- Build prototype front and rear suspensions for new development vehicles
- Process paperwork and input data for all prototype builds and service, assist coordinators and engineers to ensure projects are completed by deadline.
Auto Service Technician
Jorgensen Ford
03.2010 - 09.2011
- Successfully diagnose and repair all vehicle types; an average of 15- 20 vehicles per week
- Heavy duty suspension and diesel repair
- New car pre-delivery inspections and used car multi-point inspections
- Manual and Automatic Transmission removal and replacement
- Diagnostic scanning.
Auto Service Technician / Service Adviser
Quicklane, Park Motor/Lincoln Mercury
06.2006 - 12.2009
- General tune-up and maintenance of domestic and foreign vehicles
- Maintained excellent customer satisfaction rate with virtually zero comebacks
- Test drove vehicles and handled customer inquires
- Provided written cost estimates for service parts
- Advised customers on maintenance of cars.
Education
Associate - Applied Science Software Engineering
CIS - undefined
Information Technology Learning Certifications State of Michigan: Automotive Brake, Front End and Steering, Electrical Systems - undefined
Skills
- Advance Diagnostics
- Vehicle CAN Diagnostics
- Infotainment/SYNC Programming
- Infotainment/SYNC Diagnostics
- Connected Vehicle (CV) Diagnostics and Support
- Module Programming
- Engineer Support
Additional Information
- Identify trending concerns driving repair or contact volume and work with appropriate engineering team to identify root cause. Develop workaround for short-long term fix. Develop and create PDF, MS Word, Excel Spreadsheet, and OneNote documents for training, team calibration, or detailing a specific step-by-step repair process to aid in vehicle repairs. Identify trends with CV
- Coach dealership personnel, FSEs, TAC ET Team, Lincoln Team, and French Team on importance of using the latest level CV
- Host WebEx Teams meetings with FSE, engineering, and TAC Teams to discuss common concerns, improvements, trends, resolutions, volume, SW updates, future technology, and updated repair directions. Assist FSA-Recall Team with Infotainment, SYNC, and CV
Timeline
Field Service Engineer, Developer, Subject Matter Expert
Field Service Action, FSA
07.2019 - Current
Service Engineer
Ford Motor Company, Assistance Center
08.2013 - 07.2019
Power train Technician
Roush Industries
09.2011 - 08.2013
Auto Service Technician
Jorgensen Ford
03.2010 - 09.2011
Auto Service Technician / Service Adviser
Quicklane, Park Motor/Lincoln Mercury
06.2006 - 12.2009
Associate - Applied Science Software Engineering
CIS - undefined
Information Technology Learning Certifications State of Michigan: Automotive Brake, Front End and Steering, Electrical Systems - undefined
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