Jeff Vertus
Freeport,NY
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. I enhanced customer satisfaction at T-Mobile by swiftly resolving complaints and providing expert advice. Fluent in Haitian Creole & French. My cross-platform proficiency and leadership at BJ's Wholesale streamlined operations, significantly boosting team productivity.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
10.2022 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Lyft & Uber Driver
Lyft And Uber
07.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Transport clients to booked destinations Established and Maintain a professional working environment.
Omni Experience Supervisor
BJ's Wholesale
09.2021 - 09.2022
- Operating online orders & in store pick-up department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Delivered personalized customer service, fostering positive brand image.
Sales Associate/Assistant Manager
VIM Clothing
03.2017 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Criminology
SUNY College At Old Westbury
Old Westbury, NY12-2024
Skills
- Haitian Creole & French (advance)
- Cross-platform proficiency
- Time management
- Problem-solving
- Analytical thinking
- Sales and promotions
- Microsoft applications proficiency
- Mobile device management
Accomplishments
- Achieved number 1 spot in the district as Bj's online department supervisor for three consecutive months through effectively helping with picking and delivering orders on time to customers.
Languages
Haitian Creole
Native or Bilingual
French
Limited Working
Timeline
Mobile Expert
T-Mobile
10.2022 - Current
Omni Experience Supervisor
BJ's Wholesale
09.2021 - 09.2022
Lyft & Uber Driver
Lyft And Uber
07.2020 - Current
Sales Associate/Assistant Manager
VIM Clothing
03.2017 - 05.2020
Bachelor of Science - Criminology
SUNY College At Old Westbury