Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jeff Viel

Philadelphia,PA

Summary

Experienced healthcare professional with a strong background in Clinical Information Systems, Customer Satisfaction, and training for Electronic Health Record systems. Demonstrated success in enhancing patient safety and healthcare quality. Proficient in delivering instructor-led training, facilitating workflow-based sessions, and collaborating with stakeholders to optimize products. Skilled communicator with a commitment to continuous learning and achieving organizational objectives.

Overview

4
4
years of professional experience

Work History

Home Health Aide

Instant Quality Home Care
Philadelphia, PA
12.2021 - 07.2023
  • Enhanced clients' quality of life and fostered independence by delivering invaluable support
  • Ensured optimal health outcomes by meticulously administering prescribed medications as per healthcare providers' instructions
  • Facilitated seamless integration for new health aides through comprehensive onboarding assistance.
  • Collaborated with healthcare professionals to develop personalized care plans for clients, resulting in a 15% improvement in health outcomes and a 25% decrease in hospital readmission rates.

Federal Learning Specialist

Oracle Cerner
Kansas City, MO
10.2022 - 06.2023
  • Conducted comprehensive training sessions of Cerner EHR, both in-person and virtually, for federal and commercial projects, ensuring proficient understanding and application among participants
  • Offered personalized support to end-users on-site, resolving complex issues and executing advanced solutions to guarantee seamless project implementation
  • Spearheaded the identification and resolution of process inefficiencies, workflows, and technical challenges; facilitating enhanced communication across teams and driving impactful updates to training materials.
  • Evaluated learners' understanding through assessments and practical exercises, addressing any gaps in knowledge promptly and providing targeted training interventions as needed.

Customer Service Representative

Independence Blue Cross
Philadelphia, PA
11.2021 - 10.2022
  • Successfully managed a high volume of over 100+ inbound and outbound calls daily within a dynamic, fast-paced environment, consistently exceeding performance metrics
  • Proactively nurtured relationships with members, establishing a solid foundation for ensuring customer loyalty and repeat business opportunities
  • Provided comprehensive support to members by addressing complex inquiries and conducting thorough investigations into benefits and claims, ensuring optimal satisfaction and resolution.
  • Achieved and exceeded performance metrics, including average handle time, first call resolution, and customer satisfaction scores, ranking in the top 10% of customer service representatives within the organization.

Chief of Staff Intern

Jefferson Abington Hospital
Abington, PA
06.2019 - 08.2019
  • Manage and organize staff credentials, ensuring accuracy and completeness in a new database system, thereby enhancing efficiency and compliance
  • Actively participated in executive meetings, providing valuable insights to identify top candidates for upcoming clinical roles, contributing to strategic decision-making and talent acquisition processes
  • Orchestrated and managed Continuing Medical Education events aimed at enhancing provider performance and development, fostering a culture of continuous improvement and excellence within the organization.
  • Collaborated with department heads to streamline administrative processes and improve efficiency within the Chief of Staff Office, resulting in a 30% reduction in paperwork processing time and enhanced communication across teams.

Education

Bachelor of Science - Health Administration

Pennsylvania State University
State College, PA
05.2020

Skills

  • Subject Matter Expertise
  • Technical Implementation
  • Data Analysis
  • Project Management
  • Stakeholder Collaboration
  • Troubleshooting Skills
  • Learning Management Systems (LMS)
  • Strong Communication Skills
  • Organizational Skills
  • Microsoft Office Suite
  • Cerner Millennium
  • HIPAA Compliance
  • Customer Service
  • Analytical Skills

Timeline

Federal Learning Specialist

Oracle Cerner
10.2022 - 06.2023

Home Health Aide

Instant Quality Home Care
12.2021 - 07.2023

Customer Service Representative

Independence Blue Cross
11.2021 - 10.2022

Chief of Staff Intern

Jefferson Abington Hospital
06.2019 - 08.2019

Bachelor of Science - Health Administration

Pennsylvania State University

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Jeff Viel