Jeff Waggoner
Summary
Goal-oriented licensed insurance adjuster with a strong desire to contribute to the success and profitability of an organization. Proven professional track record, seeking a new opportunity to apply expertise and drive results. Committed to exceptional customer service, adept at analyzing policies, and ensuring timely claim resolution. Keen eye for detail and proactive approach, ready to make a valuable impact in the insurance industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Habitat for Humanity ReStore
09.2015 - 02.2024
- Coached and motivated team, driving sales and delivering exceptional customer service
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Offered constructive feedback to team members, boosting overall job performance
- Managed expense and investment budgets to meet business operating plans
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Accomplished financial objectives by forecasting requirements and initiating corrective actions
- Established strategic goals by gathering pertinent business and operations information
- Facilitated unloading and stocking of merchandise according to operational guidelines
- Tracked company inventories and ordered new products to replenish equipment levels
- Crossed train with different departments to achieve organizational goals
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Interviewed and hired prospective employees according to team needs
Assistant Store Manager
Habitat for Humanity ReStore
02.2014 - 09.2015
- Maintained neat, clean, and organized store environment to foster health and safety of customers and employees
- Promoted and adhered to loss prevention practices and policies to minimize shrinkage
- Highlighted sale items and promotions with proper signage and displays
- Drove time and task management initiatives, optimizing customer service
- Liaised with store manager to set specific and actionable goals based on established KPIs
Education
High School Diploma -
Longview High School
05.1994
Skills
- Staff Management
- Supplier Relations
- Project Management
- Customer Relationship Management (CRM)
- Managing Operations and Efficiency
- Managing Multiple Tasks
- Administration and Reporting
- Self-Starter
- Business Acumen
- Time Management
- Product Management
Certification
Insurance Adjuster – All Lines, NPN
Timeline
Manager
Habitat for Humanity ReStore
09.2015 - 02.2024
Assistant Store Manager
Habitat for Humanity ReStore
02.2014 - 09.2015
High School Diploma -
Longview High School