Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeff Wagner

Rochester Hills

Summary

Dynamic professional with a proven track record at every employer, excelling in training and development. Skilled in operational efficiency and effective time management, I successfully created comprehensive training programs and enhanced team performance. My strong interpersonal skills foster collaboration, driving projects to completion while ensuring high-quality outcomes.

Overview

25
25
years of professional experience

Work History

Caregiver for My Father

NA
10.2023 - 03.2025
  • Did everything I could to allow him to live out his final years with dignity and comfort.
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Transported him to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Provided safe mobility support to help him move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted him with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Electronic Recycling (Disassembly and Sales)

High Tech Recycling
05.2015 - 11.2023
  • Developed all disassembly procedures–including finding unique and niche markets for both acquisition of bulk electronics as well as secondary sales markets for tested electronics.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Exercised leadership capabilities by successfully motivating and inspiring others. Trained all new hires in disassembly as well as machinery operations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Manufacturers Representative

Represent Tactical
04.2012 - 04.2015
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Tracked customer and supply chain details for precise and timely fulfillment.
  • Supported customers continuously from sales process to product set-up and use.

International Technical Training Manager

URC
12.2005 - 10.2011
  • Trained programmers and sales people across the entire U.S., Canada, and half of Europe.
  • Created courseware using online learning management system tool and various graphics and multimedia software programs.
  • Updated training coursework and requirements according to group and technology changes.
  • Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
  • Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
  • Trained technical support staff and other technical trainers. Created entire training program for customer's programming staff.

Custom Installation Manager/Technical Training Man

Magnolia Home Theater/Best Buy
08.2000 - 11.2005
  • Directed teams in installation, testing, start-up and system commissioning tasks.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • As Installation Manager also tested for and became state license contract holder for Best Buys work in the entire state of California. Was responsible for every Geek Squad and Magnolia installation within the state.
  • Created entire home theater installation (and control system programming) training program for Best Buy/Magnolia nationwide.

Education

Telecommunications/Psychology/Economics

Michigan State

Economics

DePaul University
Chicago, IL

General Studies

Oakland Community College
Bloomfield Hills, MI

Skills

  • Effective time management
  • Goal-oriented planning
  • Critical thinking for problem-solving
  • Strong interpersonal skills
  • Operational efficiency
  • Operational performance tracking
  • Data-driven reporting

Timeline

Caregiver for My Father

NA
10.2023 - 03.2025

Electronic Recycling (Disassembly and Sales)

High Tech Recycling
05.2015 - 11.2023

Manufacturers Representative

Represent Tactical
04.2012 - 04.2015

International Technical Training Manager

URC
12.2005 - 10.2011

Custom Installation Manager/Technical Training Man

Magnolia Home Theater/Best Buy
08.2000 - 11.2005

Telecommunications/Psychology/Economics

Michigan State

Economics

DePaul University

General Studies

Oakland Community College

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