Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Walker

Lowell,MI

Summary

Dynamic professional with a proven track record, enhancing customer satisfaction through streamlined processes and effective team leadership. Skilled in training new hires and optimizing workflows, I foster a positive environment while managing time for quality and profitability. Committed to achieving high standards and empowering team members for success.

Overview

31
31
years of professional experience

Work History

Reseller

EBay - Self Employed
07.2020 - Current
  • Managed sales forecasts and inventory planning for reselling, ensuring optimal stock levels to meet demand without overstocking.
  • Increased reselling satisfaction by providing exceptional customer service and timely resolution of issues.
  • Managed pipeline and monthly sales forecast to achieve goals and metrics.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.

Team Leader

North American Fuel Systems
04.2004 - 07.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Team Leader

Bosch
01.1998 - 09.2003
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.

Housekeeping Manager

East Hills Athletic Club
04.1994 - 01.1998
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of 17 housekeepers.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their time at the club.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

High School Diploma -

West Ottawa High School
Holland, MI
06-1987

Skills

    Time studies on factory and housekeeping jobs to optimize quality with a timely manner

    Training new hires on all job related task

    Coordinating work between Management and Team Members

    Managing time to ensure quality and profitability

    Providing an positive and friendly environment

Timeline

Reseller

EBay - Self Employed
07.2020 - Current

Team Leader

North American Fuel Systems
04.2004 - 07.2020

Team Leader

Bosch
01.1998 - 09.2003

Housekeeping Manager

East Hills Athletic Club
04.1994 - 01.1998

High School Diploma -

West Ottawa High School

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Jeff Walker