Dynamic professional with proven leadership abilities and effective communication skills. Extensive experience in operations management and itinerary planning, driving collaboration and enhancing customer experience through innovative strategies.
Overview
11
11
years of professional experience
Work History
English Teacher
Simson
Da Nang
07.2023 - 07.2025
Encouraged critical thinking and discussion through diverse teaching techniques, stimulating student participation.
Facilitated classroom discussions, fostering critical thinking and enhancing communication skills among students.
Assessed student performance through tests, quizzes, and other forms of assessment.
Organized extracurricular activities, increasing student engagement and promoting teamwork.
Head of Operations
Big Adventure Travel
Da Nang
08.2014 - 10.2022
Directed daily operations of travel planning and logistics for diverse client needs.
Identified operational risks and developed mitigation strategies to ensure seamless execution.
Established strategic partnerships with customers and vendors to enhance service offerings.
Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
Recruited, hired, and trained personnel to build a high-performing operations team.