Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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JEFF WARD

CLOVIS,CA

Summary

  • Drives improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful restaurant industry background. Leverages decisive leadership approaches to continuously boost key metrics.

Overview

30
30
years of professional experience

Work History

District Manager

Buffalo Wild Wings
, CA
07.2015 - Current
  • #1 District - Brand Scorecard Q1 -2019
  • #1 Dine In Satisfaction scores 2022
  • Increased staffing and performance to achieve $36 million in annual sales
  • Successfully opened two locations in Hanford and Fresno
  • Leading and developing 40 managers and over 500 team members

Area Director

Apple American Group LLC -Applebee's
, CA
05.2014 - 07.2015
  • Led 8 Applebee's restaurants through transitioning to the largest franchisee, Apple American Group LLC.
  • Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements, and recommending appropriate actions.

Area Director

Golden West Restaurants -Applebee's
, CA
02.2005 - 05.2014
  • Responsible for $24 million in sales, all cost controls, annual budgets, business plans, capital expenditures, check average and sales building for 8 units, 33 store managers and 450 + crew members
  • Increased 2011 comp sales 11% through our Late-Night Happy Hour, Dine to Donate and LSM initiatives
  • Upgraded R&M vendors and improved overall facilities while increasing the controllable profit line
  • Helped roll out eRestaurants, back office suite
  • Helped create a live profit and loss statement, labor matrix, and prep & pull system resulting in improved flow through
  • Heavy focus on Quality Service & Cleanliness resulting in above average Guest Satisfaction and Corporate Audit Scores; 2010 Customer Service Index score = 70% (8 points above the system average), 2011 GEM scores 4% above the Company average
  • Led our franchise 2012-2014 with the top GEM scores.

Area Director of Operations

Catalina Restaurant Group
06.1992 - 02.2005
  • Six years of multi-unit experience with Carrows and Carrows Kitchen concept. For 13 years held positions as Kitchen Manager, Associate Manager, General Manager,and Executive Training Manager. Responsible for $15 million in sales, all cost controls, annual budgets, plans, capital expenditures, check average and sales building, 8 – 11 units, 30+ store managers, 300+ crew members
  • Initiated Local Store Marketing campaigns by unit and market
  • Achieved #1 year to date company-wide score with Everclean, Safety and Sanitation program
  • Consistently ranked Top 3 in Southern Region for Guest Satisfaction through intense focus on cleanliness, food quality, and outstanding customer service
  • Proven ability to turn around underperforming units, thus preventing closure
  • Adept with employee conflict resolution
  • Led and supported processes to exceed guest expectations and support alignment of management teams with company values and objectives.

Education

Completed Courses - Business Administration

Fresno City College
Fresno, CA

Skills

  • Employee Motivation
  • Team Leadership
  • Decision Making
  • Staff recruiting
  • Budgeting
  • Financial Management

Volunteer

Comprehensive Addictions Programs -Board of Directors - President

Habitat for Humanity

Best Friends Animal Society

Timeline

District Manager

Buffalo Wild Wings
07.2015 - Current

Area Director

Apple American Group LLC -Applebee's
05.2014 - 07.2015

Area Director

Golden West Restaurants -Applebee's
02.2005 - 05.2014

Area Director of Operations

Catalina Restaurant Group
06.1992 - 02.2005

Completed Courses - Business Administration

Fresno City College

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JEFF WARD