Jeff Watts
Pacific Grove,CA
Summary
Experienced Office Management and Administration Professional with 30 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that works effectively with cross-functional teams in ensuring operational and service excellence. Experienced with high-level administrative functions, ensuring seamless executive support. Utilizes strategic planning and team coordination to drive operational success.
Overview
34
34
years of professional experience
Work History
Chief of Staff
Topcon Positioning Systems, Inc.
07.2011 - 07.2025
- Worked directly with the President and CEO to take on and manage special projects, ensuring timely execution and confidentiality.
- Facilitated effective communication across departments and with external stakeholders. Lead cross-functional projects from inception to completion, ensuring adherence to timelines and budgets and successful outcomes.
- Managed and mentor administrative staff, fostering a collaborative work environment. This team provides high-level, comprehensive administrative support to executives, including managing schedules, organizing meetings and preparing reports.
- Acted as a liaison between CEO and the executive team and staff, promoting clear communication and collaboration. Following up to ensure expectations are met.
- Oversaw and manage the planning and executing of onsite and offsite executive level meetings and events, including traveling to manage offsite events in person.
- Procured appropriate gifts for guests and employees on behalf of the CEO and company.
- Created, planned and arranged customer and employee relations events.
- Responsible for the role of Community Relations by representing the company in community and political meeting and events. Grow and maintain key relationships with educators, local community leaders and politicians at the local, county, state and federal levels. Assume positions on boards as needed to give the company a connection and voice in the community. Oversee the requests for donations and sponsorships from nonprofits. Coordinate efforts with the Sustainability department.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Mentored and developed junior staff members; fostering a culture of continuous learning and collaboration within the organization.
- Conducted regular performance reviews for direct reports, providing constructive feedback for continuous professional growth.
- Established successful partnerships with external organizations, expanding business opportunities and resources available to the company.
- Amplified CEO's effectiveness by managing complex schedules and prioritizing engagements based on strategic importance.
Vice President of Sales; Partner
ITL Events, Inc.
03.2007 - 06.2011
- Increased sales revenue by developing and implementing innovative sales strategies.
- Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and maintained relationships with customers by identifying needs and offering appropriate services.
- Enhanced customer satisfaction by providing exceptional service.
Director of Sales
Premiere Events
01.2007 - 02.2007
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
National Sales Manager
Pebble Beach Company
02.1998 - 12.2000
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Front Office Manager
Pebble Beach Company
01.1992 - 02.1998
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Monitored front of house areas to elevate and evaluate service levels
Education
Bachelor Of Arts - Economics
The University Of Texas
Austin, TX05.1991
Skills
- Customer service
- Staff Management
- Strategic Planning
- Scheduling
- Meeting facilitation
- Collaborative mindset
- Planning and prioritization
- Attention to detail
- Relationship building
- Event coordination
- Company representation
- Community engagement
Affiliations
- Board of Directors, Livermore Valley Chamber of Commerce
- Board Member, Innovation Tri Valley
- Board of Trustees, UC Merced Foundation
Timeline
Chief of Staff
Topcon Positioning Systems, Inc.
07.2011 - 07.2025
Vice President of Sales; Partner
ITL Events, Inc.
03.2007 - 06.2011
Director of Sales
Premiere Events
01.2007 - 02.2007
National Sales Manager
Pebble Beach Company
02.1998 - 12.2000
Front Office Manager
Pebble Beach Company
01.1992 - 02.1998
Bachelor Of Arts - Economics
The University Of Texas
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