Jeff Wayne
Hampstead,NC
Summary
Seasoned, solutions-focused, and dedicated executive professional with hands-on experience in organizational management and development, profitability improvement, sales management, contract management, and cost reduction within large Fortune 500 companies. Effective leader and team player with an exceptional capability to direct and collaborate with cross-functional teams toward the achievement of organizational goals and objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Director of Sales, North America
Ritchie Bros Auctioneers
01.2020 - Current
- Drive Profitable Growth
- Accelerate Growth through Sales Productivity through SAGE engagement metrics
- Accelerate growth through on-line channels - Invest in local support and digital capabilities to support Marketplace-E growth and drive Weekly Featured Auction growth
- Drive growth of existing products and services, along with developing new products and services that are needed
- Drive Employee Experience Improvement
- Launch or support appropriate Employee Engagement Initiatives
- Increase quantity and quality of Employee communication, feedback, coaching and development planning
- Drive Customer Experience Improvement
- Improve multichannel platform processes and technology flows to progress customer experience
- Improve Customer Experience through all touch points – Customer support, delivery, load out, harmonized policies of organization acquired.
- Improve Support capabilities through cross training, communication, and performance metrics.
Regional Sales Manager, Carolinas Region
Ritchie Bros Auctioneers
01.2016 - 02.2020
- Promoting, leading change, and driving efficiencies.
- Assist TM’s in building strategies that drive growth within individual territories
- Team leader and people developer, along with strong problem-solving skills
- Acting as the main point of contact within the region to lead and drive growth initiatives.
- Implementing sales goals and communicating them to key individuals.
- Preparing sales reports and submitting them to senior management.
- Promptly responding to customer requests, enhancing relationship throughout the region as a Trusted Advisor
- Maximizing growth potential through all channels within the region.
- Ensuring that sales team complies with industry and company regulations.
- Preparing budgets and analyzing the market.
- Key influencer leading and leveraging relationships across all departments within the organization.
Director of Sales and Customer Service
Grainger Industrial
02.2008 - 12.2015
- Establish and oversee various support organizations across the Northeast and Southeast United States
- Displayed expertise in leading and driving highly successful Sales and Customer Support teams, process improvement, and quality initiatives, which boosted revenue, profitability, and competitive advantage
- Spearheaded outstanding growth realignment of the region, from product to solutions provider, leveraging quality and process enhancement
- Played an integral role in achieving the targeted annual cost savings through alignment of support strategy and initiatives with the business unit’s financial goals
- Attained a significant reduction of costs as well as customer response time by through establishment of two call center operations across the Southeast
- Brought major improvement to customer satisfaction as well as top and bottom lines
- Earned recognition as the President’s Club Award winner multiple years for demonstrating top company performance
- Career Accomplishments
District Sales Manager
Grainger Industrial
04.2002 - 02.2008
- Rendered expert oversight to the entire sales operations and high-growth organizations
- Ensured superior customer service by analyzing each client’s needs while providing a consultative approach to operational needs
- Established and maintained solid and professional relationships with strategic partners as well as built consensus across various organizational levels through effective negotiation and business skills
- Career Accomplishment
Branch/Operations Manager
Grainger Industrial
03.1994 - 03.2002
- Established significant relationships with phone employees, sales, supply chain, and other key business partners to guarantee strategic alignment, focusing on aggressive sales increase and profitable business results
- Career Accomplishment
Account Manager
Grainger Industrial
05.1989 - 03.1994
- Exemplified proficiency in working within a local, multimillion-dollar territory, which involved facilitating the discussion of specific product-lines, professional training, and development programs for all employees
- Career Accomplishment
Education
Bachelor of Science - Business Management
University of Mt. Olive/University of North Carolina at Wilmington
Wilmington, NCAssociate of Applied Science - Design Engineering
Cape Fear Technical Institute
Wilmington, NCSkills
- Business Management and Operations
- Multimillion-Dollar Key Management
- Crisis Management
- Profit and Loss
- Continuous Improvement
- Product Benefits Management
- World Class Customer Service
- Contract Negotiation
- Personnel Leadership
- Budget Administration
- Real Estate Negotiation
- Business Valuation
- Process Optimization
- Real Estate
- Auctions
- Heavy Equipment
- Transportation
- Acquisitions
Certification
- North Carolina Licensed Real Estate Broker
- North Carolina Licensed Building Contractor
Timeline
Director of Sales, North America
Ritchie Bros Auctioneers
01.2020 - Current
Regional Sales Manager, Carolinas Region
Ritchie Bros Auctioneers
01.2016 - 02.2020
Director of Sales and Customer Service
Grainger Industrial
02.2008 - 12.2015
District Sales Manager
Grainger Industrial
04.2002 - 02.2008
Branch/Operations Manager
Grainger Industrial
03.1994 - 03.2002
Account Manager
Grainger Industrial
05.1989 - 03.1994
Associate of Applied Science - Design Engineering
Cape Fear Technical Institute
Bachelor of Science - Business Management
University of Mt. Olive/University of North Carolina at Wilmington
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