Jeff Wellman
Warner Robins,United States
Summary
Dynamic Service Manager with a proven track record for elevating customer satisfaction through exceptional service and team leadership. Skilled in problem-solving and multitasking, I've successfully implemented strategies that significantly improved service quality. Expert in customer service management and fostering strong client relationships, ensuring repeat business and operational excellence. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Service Manager
Brannen Automotive
02.2023 - 08.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Sutton Chevrolet
02.2020 - 02.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Identified opportunities for enhancement through analysis of service reports
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented an efficient system for selecting, coaching, and managing a workforce of service professionals to successfully accomplish company goals.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
Service Manager
Hughes Honda
01.2018 - 01.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Conducted comprehensive market analysis to identify emerging trends and adjust service offerings accordingly.
- Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
Associate of Science - Law Enforcement
Wester Piedmont Community College
Morganton, NC05.2006
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Team Collaboration and Leadership
- Customer Service Management
- Time Management
Timeline
Service Manager
Brannen Automotive
02.2023 - 08.2024
Service Manager
Sutton Chevrolet
02.2020 - 02.2023
Service Manager
Hughes Honda
01.2018 - 01.2020
Associate of Science - Law Enforcement
Wester Piedmont Community College
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