Jeff White
Regional Director of Service & Operations
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Office Automation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Regional Director of Service and Operations
Toshiba Business Solutions
04.2022 - Current
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced three reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
Regional Operations Manager
Toshiba Business Solutions
04.2002 - 04.2022
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Warehouse Operations Manager
DocuSource
01.1998 - 04.2002
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Communications
Arizona State University
Tempe, AZSkills
- Client Relationships
- Staff Training and Development
- Staff Management
- Meetings and presentations
- Relationship Building
- Employee Recruitment
- Staff Oversight
- Business Development
- Customer Satisfaction
- Skilled in Microsoft Word, Excel, Powerpoint and Outlook
- Performance reporting
- Operations Management
Timeline
Regional Director of Service and Operations
Toshiba Business Solutions
04.2022 - Current
Regional Operations Manager
Toshiba Business Solutions
04.2002 - 04.2022
Warehouse Operations Manager
DocuSource
01.1998 - 04.2002
Communications
Arizona State University
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
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