Jeff Wilson
Tampa,KS
Summary
I am a highly skilled sales professional seeking to advance my professional career through obtaining a position that matches nicely with my professional ability to meet and exceed sales objectives in a customer facing environment. Since being with Verizon, I have established and proven track record for success having already achieved numerous accolades for my efforts including back to back Winners Circle recognition and being selected to participate in the Your Voice Matters program which has inspired my to seek the next opportunity to assist the company with achieving outstanding results.
Overview
11
11
years of professional experience
Work History
Specialist- Inside Sales
Verizon Wireless
10.2021 - Current
- Responsible for fielding Inbound calls and also setting follow up appointments to close wireless products sales based on doing an account analysis and making solid recommendations that are best suited for the clients needs.
- Participate in daily team meetings and sharing best practices with peers regarding daily/weekly/monthly success strategies.
- Occasionally serve as point of contact (POC) in Supervisor's absence to monitor team activity and report to Senior Leadership as needed
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Recognized as a Subject Matter Expert for Verizon FWA 5G productions and continuous sharing sales approach with peers to increase market share across the board.
- As a result of my efforts I have achieved, back to back Winners Circle honors and Leading performance reviews from the leadership team.
Analyst-Operations Support
Verizon Wireless
05.2023 - 10.2023
- Selected to participate on a special project to serve in the capacity of a Transition Coach to gain first hand experience and complete the next step to position myself for a leadership role as Supervisor of Inside Sales.
- Facilitated curriculum and managed team huddles on a daily basis to help cultivate the knowledge and understanding of the new to role Inside Sales Specialist to ensure a successful transition from training to performance based selling.
- Conducted Performance Goal (PG) updates to sales representatives on a weekly basis and provided coaching and feedback to Inside Sales Specialists in an effort to ensure that they were trending towards meeting or exceeding their monthly sales objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Conducted weekly readouts with the leadership team to provide status updates on Key Performance Indicators (KPI’s) and explain my strategy to coach outliers in certain metrics to improve their performance to help them achieve their goals.
- Created and monitored projects to improve performance on products that with vital to the business units success as they related to growth areas such as New Service and FWA.
- Created and participated in the graduation ceremony as MC of Game Host for each of the graduating classes that completed the transition program during my tenure.
- Awarded the “GOODE” Game Ball Award (Named in honor of one of our fallen peers) for outstanding performance in the spirit of being a great team player by assisting others while still exceeding my daily task of coaching my direct reports.
Senior Account Executive
Underwriters Laboratories
01.2017 - 12.2019
- Responsible for developing strategic account plans to retain and grow revenue for various National and Global Accounts by positioning SAAS solutions including various Environmental, Health, Safety and Sustainability services through building relationships with key Executives and decision makers within my portfolio of clients.
- Partnered with various internal stakeholders and subject matter experts to present value based solutions based on client needs through utilizing a consultative selling approach and positioning myself as a trusted advisor.
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Proactively interacted with clients throughout the sales process to ensure a world class implementation of productions and services.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Successfully increased market share and revenue across entire client based and achieved President's Club Honors in the process.
Director of Sales
Electronic Funds Source
02.2013 - 01.2015
- Lead a team of regional sales professionals with customer's nationwide whose responsibilities included growing and retaining revenue through utilizing a consultative sales approach.
- Assisted team with making sales calls both in person and over the phone to retain and grow revenue through contract renewal and new acquisitions.
- Responsible for hiring, coaching, developing and retaining highly skilled Sales Executives to position SaaS solutions as the primary option to grow revenue, acquire competitive accounts in addition to identifying and cultivating new prospects.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Exceeded revenue and retention attainment consistently through coaching and assisting team with identifying proposing, closing and implementing innovative solutions for our clients.
Education
Bachelor of Science - Political Science And Marketing
Tennessee State University
Nashville, TNExecutive Training - Leading A Sales Driven Organization
University of Michigan - Ann Arbor
Ann Arbor, MISkills
- Executive Relations
- Consultative Needs Based Selling
- Extremely Proficient with Quota Attainment
- Professional Networker and Relationship Builder both internally and externally
- Expert Problem Solver
- Documentation Management
- Consistently able to earn the respect of colleagues and clients
Timeline
Analyst-Operations Support
Verizon Wireless
05.2023 - 10.2023
Specialist- Inside Sales
Verizon Wireless
10.2021 - Current
Senior Account Executive
Underwriters Laboratories
01.2017 - 12.2019
Director of Sales
Electronic Funds Source
02.2013 - 01.2015
Bachelor of Science - Political Science And Marketing
Tennessee State University
Executive Training - Leading A Sales Driven Organization
University of Michigan - Ann Arbor