Jeff Wilson
Bartlesville
Summary
With a proven track record at Johnstone Supply, I excel in store operations and customer service management, enhancing store performance and client satisfaction. My leadership and problem-solving skills have significantly boosted sales efficiency, with a keen focus on inventory management and team mentoring.
Overview
17
17
years of professional experience
Work History
Store Manager
Johnstone Supply
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Counter Sales Representative
Johnstone Supply
08.2014 - 01.2023
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products, multi-tasking many calls at once.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Documented orders in computer system with general conditions and special customer requirements.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
- Completed daily tasks efficiently, balancing multiple responsibilities such as stocking shelves, delivering orders, assisting customers, and handling cash registers.
- Developed strong product knowledge to confidently answer customer inquiries and provide accurate information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers, often needing to reach out to many vendors and do extended product research on behalf of the customer.
Delivery Driver
Johnstone Supply
05.2013 - 08.2014
- Delivered packages to customer doorsteps and business offices, in a timely manner, while building and maintaining customer relationships through communication and great customer service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Truck Unloader
Lowes Home Improvment
09.2011 - 05.2013
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Boosted operational performance by undergoing regular training sessions on new equipment usage, safety protocols, and industry best practices related to truck unloading procedures.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
- Used barcode scanners and other technology to track and document cargo information.
Janitorial Worker
Xencom Facility Management
07.2011 - 09.2011
- Swept Parking Lot
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Personal Assistant
Wolfe Realty
05.2011 - 09.2011
- Maintained appropriate filing of personal and professional documentation, beginning with overhaul office cleanliness and organization.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Cleaning and maintenance on rental homes.
- Bill collections in person and by phone.
Delivery Driver
State Beauty Supply
09.2007 - 12.2010
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Associate of Science - HVAC
Vatterott College
Tulsa, OK08-2014
Skills
- Store operations
- Customer service management
- Training and mentoring
- Multitasking and organization
- Customer relations
- Problem-solving
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Recruitment and hiring
- Goals and performance
Accomplishments
- Sales Award for $1 million in one month.
- Sales Award for $5 million in one year with an increase in sales of 16% first year of being Store Manager
- Managed a store that exceeded company expectations in every category during the 2nd quarter.
Timeline
Store Manager
Johnstone Supply
01.2023 - Current
Counter Sales Representative
Johnstone Supply
08.2014 - 01.2023
Delivery Driver
Johnstone Supply
05.2013 - 08.2014
Truck Unloader
Lowes Home Improvment
09.2011 - 05.2013
Janitorial Worker
Xencom Facility Management
07.2011 - 09.2011
Personal Assistant
Wolfe Realty
05.2011 - 09.2011
Delivery Driver
State Beauty Supply
09.2007 - 12.2010
Associate of Science - HVAC
Vatterott College
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