Dynamic Branch Manager with a proven track record at Backyard Products, LLC, driving over $5M in revenue and achieving top profitability rankings. Expert in customer relationships and problem-solving, leading teams to deliver exceptional service. Recognized for coaching and empowering staff, fostering a collaborative environment that fuels growth and success.
Branch Manager of a fulfillment center with five direct reports and twenty two sub-contractors generating over $5M in revenue. We installed 2,430 sheds, play sets and other outdoor structures while delivering 1,300 DIY products direct to customers homes in 2024. We are seeing 40% growth in 2025.
+ Consistently ranking in the top four of thirty four branches around the country in profitability while finishing in the top ten in revenue.
+ Leadership by example, being the first to answer phones, going the extra mile for customer satisfaction and never too big to help anyone or do any task to advance our goals.
+ Problem solving; there is always a way to get something done. Positive mind set and willingness to collaborate are the keys to finding the best answer.
+ Customer service is a strong skill set, largely because I love problem solving and have great empathy for the customer.
+ Getting the most out of people I work with by consistently coaching, repeating their stated goals, showing respect for their role and willingness to say thank you.
Sold, designed and managed the installation of commercial doors and hardware.
+ Developed sales in the area through expanding the customer base and increasing sales in customer accounts.
+ Designing new openings for a repurposed room or upgrading hardware. Developed BOM's for installation.
+ Managed in house teams and sub-contractors for installation.
Straight in home sales presentations, more hard sell than consultative.
+ Runs leads selling siding, roofing and windows. Walk the property, show samples, produce a quote and go through closing sequences and follow-up.
+ Working with installers, create BOM's for each job and working through the installations.