JEFF WOOD
West Covina,CA
Summary
Dynamic professional with experience in customer service, billing, operations management, and store management excelling in process improvement and team leadership. Recognized for enhancing productivity and ensuring safety compliance, while effectively training staff and managing inventory. Proven ability to resolve conflicts and maintain high customer satisfaction through exceptional service and efficient billing reconciliation.
Overview
38
38
years of professional experience
Work History
Customer Service/Billing/Accounts Receivable
YMCO/RNDC
Tustin, California
08.1997 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Production Manager
CWF Mfg.
Paramount, California
07.1992 - 08.1997
- Managed daily production schedules and workflow for efficient operations.
- Oversaw compliance with safety regulations and quality standards on the production floor.
- Trained and mentored staff in operational procedures and best practices.
- Coordinated with supply chain to ensure timely availability of materials.
- Implemented process improvements to enhance productivity and reduce waste.
- Conducted regular inspections to maintain equipment functionality and reliability.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Managed materials to meet production goals and specific customer demands.
Aircraft Structures Technician
McDonnell Douglas
Huntington Beach, California
06.1990 - 07.1992
- Operated specialized tools to perform repairs and modifications on aircraft components.
- Conducted routine maintenance checks to ensure optimal performance of equipment.
- Maintained inventory of tools and materials necessary for structural repairs.
- Monitored the performance of existing structures for signs of deterioration or instability.
- Operated heavy equipment such as cranes and forklifts when moving large objects into place during construction projects.
- Assembled prefabricated parts into larger structural components according to instructions provided by engineers.
Retail Store Manager
Jeans West
Westminster, California
06.1987 - 06.1990
- Managed daily store operations and ensured a high level of customer satisfaction.
- Supervised staff, providing training and support for team development.
- Organized product displays to enhance visual merchandising and drive sales.
- Implemented inventory management processes to maintain stock levels efficiently.
- Conducted staff meetings to communicate goals and motivate team members.
- Maintained compliance with company policies and health regulations consistently.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
Education
High School Diploma -
Savanna High School
Anaheim, CA06-1987
College - General Studies
Cypress College
Cypress, CASkills
- Operations management
- Staff management
- Inventory management
- Team leadership
- Staff training
- Production scheduling
- Safety compliance
- Quality assurance
- Process improvement
- Equipment maintenance
- Supply chain coordination
- Production oversight
- Materials management
- Cash handling
- Loss prevention
- Store operations
- Order processing
- Conflict resolution
- Billing reconciliation
- Shipping and logistics
- Microsoft Excel
- Customer service
- Time management
- MS office
Timeline
Customer Service/Billing/Accounts Receivable
YMCO/RNDC
08.1997 - 10.2025
Production Manager
CWF Mfg.
07.1992 - 08.1997
Aircraft Structures Technician
McDonnell Douglas
06.1990 - 07.1992
Retail Store Manager
Jeans West
06.1987 - 06.1990
High School Diploma -
Savanna High School
College - General Studies
Cypress College