MS Outlook
Jeffrey Kitchen
Sales And Operations Executive
Carmel,IN
Summary
Dynamic, proactive, and creative leader capable of successfully implementing winning strategies as well as effectively hire, train, motivate and supervise staff in all aspects of sales, operations, engineering, customer service and account management. Global cross function collaboration across the business and team player, capable of wearing multiple hats. Comprehensive experience in new business development, consultative sales, full P&L responsibility, marketing, intellectual property, Product Management, R&D, and operations management within the automotive and motorsport industries. Proven ability to expand revenue growth and increase market share while establishing high levels of customer service and support, extensive sales negotiation and presentation skills, and effective communication with people at all levels. Entrepreneurial experience in expanding sales via multi channel markets, establishing wholesale and retail pricing, implementing company policy and procedures, media relations, and creating synergistic alliances.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
Work History
General Manager
Xtrac Inc
Indianapolis, IN
05.2011 - 06.2022
- Develop Annual Business Plan presenting forecast and resources across business required to support company goals.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- 5.9M to $21M in eleven years, with customer base that included teams from IndyCar, ALMS, NASCAR, Off-Road, and more.
- Managed new product management by liaising with engineering, manufacturing, QC, purchasing, logistics to meet customer expectations.
- Create detailed technical proposals for complex motorsport solutions.
- Full P/L responsibility for US operations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Automotive OE Sales Manager
Firestone Industrial Products
Indianapolis, IN
10.2008 - 05.2011
- Owned all aspects of sales planning, development, engineering and team and account management for global OE account base.
- Devised price structure and prepared proposals in response to RFPs and negotiated multi-million-dollar long term business.
- Maintained up-to-date knowledge of air spring market and technologies and performed competitor analysis.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives, increasing sales by 12%
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved sales goals by cultivating and securing existing and new customer relationships Jaguar/Land Rover, GM, Ford, BMW, Porsche, and Audi.
- Formed tier 2 relationships with BWI (Delphi), Tenneco, Tokico, and Bilstein.
Senior Vice President of Sales
Trivinci Systems, LLC/Triverity Corporation
Sterling, VA
09.2004 - 10.2008
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit, and customer satisfaction plans.
- Directed testing, field support and operations.
- Established pricing and multi-channel distribution plan for consumer aftermarket products and partner revenue sharing platform.
- Generated sales of $2.1M/year and market share of 65% as start up, in two years.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
US Business Manager
IS Motorsport
Indianapolis, IN
03.2001 - 08.2004
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Located and secured facility, office and warehouse resources.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
Business Manager Open Wheel Motorsports
Pi Research
Indianapolis, IN
06.1997 - 03.2001
- Managed sales, hardware, and software product development across multiple departments.
- Directed new product introduction to teams and engine manufacturers, and implemented software revisions protocols.
- Enhanced and redefined organizational structure to maintain competitive edge across NA open wheel racing series.
- Increased sales by 33%, and captured 100% market share.
Eastern Reginal Sales Manager
IERC (CTS)
Burbank, CA
10.1990 - 05.1997
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Established and cultivated solid business relationships with new or existing customers.
- Increased sales by 100%.
Program Manager
Computer Sciences Corporation (CSC)
Camarillo, CA
06.1987 - 09.1990
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives supporting Pacific Missile Test Center (PMTC).
- Designed and developed programs and projects for dissemination to personnel.
- Leveraged project management processes and tools to define and execute projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Successfully maintained Secret Clearance credentials.
Education
Bachelor of Science - Mechanical Engineering
University of California, Santa Barbara
Santa Barbara, CA 09.1982 - 06.1987
Skills
Business growth and retention
Software
SAP
Salesforce
Epicor
Clarizen
HSEInsight
MS Word
MS Excel
MS PowerPoint
Affiliations
President, Audi Club of America, Indiana Chapter
Timeline
General Manager
Xtrac Inc
05.2011 - 06.2022
Automotive OE Sales Manager
Firestone Industrial Products
10.2008 - 05.2011
Senior Vice President of Sales
Trivinci Systems, LLC/Triverity Corporation
09.2004 - 10.2008
US Business Manager
IS Motorsport
03.2001 - 08.2004
Business Manager Open Wheel Motorsports
Pi Research
06.1997 - 03.2001
Eastern Reginal Sales Manager
IERC (CTS)
10.1990 - 05.1997
Program Manager
Computer Sciences Corporation (CSC)
06.1987 - 09.1990
Bachelor of Science - Mechanical Engineering
University of California, Santa Barbara
09.1982 - 06.1987
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