Jefferey Banks
Loganville,Georgia
Summary
A dedicated hospitality professional with over (¿) years of experience in customer service. I love creating a welcoming atmosphere and giving great customer service with finesse to effectively communicate with diverse customers. I demonstrate patience and professionalism to propel excellent customer satisfaction and retention. Making sure that I resolve issues with guests before escalation and consistently meeting established goals and objectives is key. I hold a degree is cosmetology from Decatur School of Hair Fashion and Design. However, my vast experience in multiple customer service positions is what makes me a valuable asset. I am seeking to leverage my experience within hospitality.
Overview
39
39
years of professional experience
Work History
SpringHill Suites by Marriott
Conyers, Georgia
10.2023 - Current
- I assisted with the arrival and departure of guests, fulfilling guests’ requests, and effectively providing a wholesome guest experience
- The details of my job responsibilities spanned due to the fact I was cross-trained for the front desk, housekeeping, breakfast attendant, as well as a bartender
- Being productively available in different departments is something that was essential to this job, and I was that.
Sims and Son Limousine Service
College Park, Georgia
02.1986 - 06.2015
- While working with this company I was a limousine concierge in charge of transportation and delivery of guests for said event they were attending.
Atlanta Marriott Marquis
Atlanta, Georgia
05.2006 - 09.2007
- I worked in guest service at the front desk in this job role
- I worked simultaneously as a concierge and a runner
- Everyday front desk responsibilities were a part of my shift duties.
Sears Roebuck and Company
Atlanta
08.1985 - 01.1986
- I worked in various roles while with this company
- I was involved in the shipping and receiving of products
- That resulted in me also stocking and pricing merchandise properly for purchase
- Taking a detailed inventory was a key part of this role, as well
- I eventually became trained to also work as a cashier.
Education
High School Diploma -
Walker High School
Atlanta, GeorgiaCosmetology License -
Decatur School of Hair Fashion and Design
Decatur, GeorgiaSkills
- Communication
- Flexible and Adaptable
- Task Prioritization
- Analytical Thinking
- Supervision and leadership
- Clerical Support
- Computer Skills
- Multitasking
- Decision-Making
- Problem Resolution
- Microsoft Office
- Microsoft Word
Timeline
SpringHill Suites by Marriott
10.2023 - Current
Atlanta Marriott Marquis
05.2006 - 09.2007
Sims and Son Limousine Service
02.1986 - 06.2015
Sears Roebuck and Company
08.1985 - 01.1986
High School Diploma -
Walker High School
Cosmetology License -
Decatur School of Hair Fashion and Design