Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jefferia Johnson

Yazoo City,MS

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Childcare Provider

The W Early Learning Center
11.2021 - Current
  • Problem solving
  • Verbal & written communication skills
  • Student evaluations
  • Active listening
  • Excellent reading comprehension
  • Student engagement
  • Interactive teaching/learning
  • Classroom discipline
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Incorporated multiple types of teaching strategies into classroom
  • Promoted physical, mental and social development using classroom games and activities
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals

Healthcare Customer Care Coordinator

Continuum
09.2024 - 09.2024
  • Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
  • Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination
  • Handle prescription refills, order status updates, and tracking
  • Educate customers on online self-service for updates and help troubleshoot these self-services
  • Empathize and resolve concerns to simplify the customer’s healthcare experience
  • Navigate through multiple computer applications with speed & accuracy
  • Adapt to learn new call types when business needs change & flex support in those areas

Technical Support & Billing

Conduent
08.2023 - 08.2024
  • Provide calm conflict resolution and problem resolution for frustrated customers
  • Worked in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
  • Did Basic Troubleshooting Steps On iPhones, iPads & Macs
  • Assisted with identifying unknown charges to accounts
  • Navigated through multiple applications and research solutions with ease
  • Patiently listened to, understood, and addressed complex customer issues

Customer Service Representative

TTEC
05.2023 - 07.2023
  • Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
  • Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services

Packager

Levi’s Strauss & Co. Warehouse
07.2021 - 07.2021
  • Scan clothing item’s & accessories
  • Enclose clothing items & accessories in packaging plastic
  • Package items into boxes to get them ready for delivery

Server

Popeye’s
01.2021 - 07.2021
  • Mathematical strengths
  • Time management skills
  • Cash register skills
  • Customers greeting
  • Credit and cash transactions
  • Customer satisfaction
  • Merchandise restocking
  • Customer service excellence
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check and credit transactions with excellent accuracy levels

Secretary

Micos Grab & Go
08.2020 - 11.2020
  • Mathematical strengths
  • Time management skills
  • Cash register skills
  • Customers greeting
  • Credit and cash transactions
  • Customer satisfaction
  • Merchandise restocking
  • Customer service excellence
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check and credit transactions with excellent accuracy levels

Education

Bachelor Of Science - Early Childhood Care And Education

Jackson State University
Jackson, MS

High School Diploma - undefined

Yazoo City High School
05.2020

Skills

  • High School Diploma
  • Typing speed of at least30 WPM
  • Ability to work any 8-hour shift schedule within any business hours
  • 1 years of customer service
  • High speed internet connection with at least10Mbps download/5Mbps upload
  • Ability to navigate multiple applications and research solutions with ease
  • Love helping people and guiding them to the best solution for their issue
  • Strong people skills to build a genuine connection with a customer
  • Problem solver who can patiently listen to, understand, and address complex customer issues
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Call center experience
  • Problem resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Certification

  • Infant/Toddler CDA Credential
  • Council For Professional Recognition
  • Aug2024 - Current

Timeline

Healthcare Customer Care Coordinator

Continuum
09.2024 - 09.2024

Technical Support & Billing

Conduent
08.2023 - 08.2024

Customer Service Representative

TTEC
05.2023 - 07.2023

Childcare Provider

The W Early Learning Center
11.2021 - Current

Packager

Levi’s Strauss & Co. Warehouse
07.2021 - 07.2021

Server

Popeye’s
01.2021 - 07.2021

Secretary

Micos Grab & Go
08.2020 - 11.2020

High School Diploma - undefined

Yazoo City High School

Bachelor Of Science - Early Childhood Care And Education

Jackson State University

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Jefferia Johnson