Jefferson Barnes
Pittsburgh,PA
Summary
Dynamic and detail-oriented with a proven track record at 2000 Degrees, enhancing customer experience and streamlining operations. Excelled in conflict resolution and significantly improving workplace efficiency. Demonstrated exceptional relationship-building skills, leading to a positive, productive, and safe work environment.
Overview
7
7
years of professional experience
Work History
Climbing Wall Instructor
Edinboro University of Pennsylvania
Edinboro, PA
09.2021 - 05.2024
- Welcomed guests, scanned passes, and had them sign in.
- Supervised guest groups while in the facility, ensuring their safety was paramount.
- Coordinated with outside vendors for necessary repairs or maintenance work on the climbing walls.
- Created promotional whiteboard wall art for upcoming trips and events being held.
- Set climbing routes for people of low to medium skill levels.
- Routinely inspected equipment for wear and damage to ensure the safety of guests.
- Monitored climber progress throughout their session providing feedback where appropriate.
- Participated in regular staff meetings discussing issues related to customer service and operations.
- Assisted in managing the climbing facility and its resources, including ropes, harnesses, carabiners, quickdraws, and other climbing gear.
- Performed basic first aid if necessary when dealing with minor injuries sustained during climbs.
- Instructed participants on how to properly tie knots used in rock-climbing activities.
Pottery Studio Assistant
2000 Degrees
State College, PA
12.2017 - 02.2025
- I greeted and introduced new customers to the store, rules, and procedures, and attended to any questions or problems they had.
- Loaded and unloaded thousands of pieces.
- Fixed any mistakes that occurred during the firing process.
- Promptly cleaned and set up the tables after the customers left.
- Kept track of what each customer was painting, the time they started, and gathered their contact information for pickup or shipping.
- Trained new employees and helped them adapt to the work environment.
- Created an employee art gallery consisting of doodles that my coworkers and I made on shift.
- Painted display pieces and example tiles, with the basic rules and techniques used in the store.
- Described the pieces legibly and in detail to match them with the correct customers.
- Unpacked, priced, and restocked new shipments of pottery, paint, clay, and other supplies.
- Created a beloved playlist for the store that received constant praise from customers and coworkers.
Education
Some College (No Degree) - Wildlife Biology
Edinboro University of Pennsylvania
Edinboro, PASkills
- Point of Sale
- Clover
- Microsoft Office Suite
- Calendar management
- Conflict resolution
- Calm demeanor
- Decision-making
- Relationship building
- Fast learner
- Attention to detail
- Cash register operation
- Heavy lifting
- Knot tying
Affiliations
- Photography.
- 2D and digital art.
- Pottery making.
- Rock climbing.
- Roller blading.
- Reading.
- Camping.
Accomplishments
- Patrol Leader in my boy scout troop for 3 years
Timeline
Climbing Wall Instructor
Edinboro University of Pennsylvania
09.2021 - 05.2024
Pottery Studio Assistant
2000 Degrees
12.2017 - 02.2025
Some College (No Degree) - Wildlife Biology
Edinboro University of Pennsylvania
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