Kayla Jones
Utica,NY
Summary
Highly motivated with extensive customer service, sales and leadership experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Gomez and Sullivan Engineers, D.P.C.
09.2023 - Current
- Coordinated scheduling and travel arrangements for executives, optimizing efficiency in daily operations.
- Managed correspondence and communication, ensuring timely responses and maintaining professionalism.
- Developed and maintained filing systems, enhancing document retrieval and organization processes.
- Assisted in preparing reports and presentations, contributing to informed decision-making for management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Developed customized business cards and marketing ads that improved brand consistency and supported staff engagement at events.
- Managed social media accounts, increasing engagement through targeted content strategies and community interaction.
- Led the coordination of marketing communications, advertising, and event planning to ensure staff were fully prepared for all conferences and career fairs.
- Contributed to successful completion of special projects as assigned by senior management or partners in the firm.
- Reduced processing times for expense reports by helping staff enter receipts and folios for projects.
- Researched and monitored bid platforms to uncover new project opportunities and clients prospects.
- Utilized Microsoft Word, Excel, Adobe, Teams, and multiple internal systems to support daily administrative and marketing operations.
Front End Lead Supervisor
BJ's Wholesale Club
11.2021 - 09.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- I learned a variety of different positions in the time I've been at the company so although my title is now Member Sales Ambassador, I have experience from being a Cashier, Omni, Self Check-Out Attendant, Member Experience Ambassador which also includes protecting our assets and front door recoveries, Inventory (Also traveling to other clubs to help with their inventory), Bakery and now Front End Supervisor.
- Increased sales by being personable and offering consultation on Memberships, Co-Brand's, and services. Always applying top-tier customer service and upselling techniques.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Office Secretary
Puma Accounting
01.2019 - 01.2021
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Stay At Home Mother
Unemployed
01.2018 - 01.2019
- At this time, I was taking time off to be a mother and spend time with my son. It was what worked best with our schedule due to the fact he was not yet in school and it was what was most financially feasible.
Dental Claims Processor, FMLA Case Manager
MetLife
12.2016 - 01.2018
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Analyzed information gathered by investigations to report findings and recommendations.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Human Resources Assistant
Toys "R" Us
01.2013 - 02.2016
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Branch Manager
Freeway Insurance
11.2010 - 12.2012
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Quoted and wrote insurance policies for clients.
Education
Bachelor of Science - Business Administration
State University of New York At Oswego
Oswego, New York05.2012
Certificate - Small Business Management
Mohawk Valley Community College
Utica, NY05.2012
Insurance Licensing Course
Bryant And Stratton
Syracuse, New York2012
Skills
- Teambuilding
- Flexible and Adaptable
- Delegates Well
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Dependable and Responsible
- Decision-Making
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- Active Listening
- MS Office
- Data Entry
Timeline
Administrative Assistant
Gomez and Sullivan Engineers, D.P.C.
09.2023 - Current
Front End Lead Supervisor
BJ's Wholesale Club
11.2021 - 09.2023
Office Secretary
Puma Accounting
01.2019 - 01.2021
Stay At Home Mother
Unemployed
01.2018 - 01.2019
Dental Claims Processor, FMLA Case Manager
MetLife
12.2016 - 01.2018
Human Resources Assistant
Toys "R" Us
01.2013 - 02.2016
Branch Manager
Freeway Insurance
11.2010 - 12.2012
Bachelor of Science - Business Administration
State University of New York At Oswego
Certificate - Small Business Management
Mohawk Valley Community College
Insurance Licensing Course
Bryant And Stratton
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