Summary
Overview
Work History
Education
Skills
Timeline
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Jefferson Duvall

Glen Burnie,MD

Summary

Proven to enhance customer satisfaction and boost sales, I leveraged my expertise in POS systems and exceptional customer service at Grauls Market. Skilled in cash handling and building customer relations, I consistently met business needs with flexibility. My ability to train staff and mentor for excellence contributed to a positive, results-driven work environment.

Overview

6
6
years of professional experience

Work History

Cashier, Stock, Prepared Foodz

Grauls Market
05.2023 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Sales Associate

UPS Store
08.2020 - 01.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Special Needs Bus Aide

Chesapeake Charter
01.2019 - 03.2020
  • Assisted special needs students with self-care to maintain proper hygiene while in transit.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Executed emergency response by employing established protocols and medical guidelines.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Lifted and moved students to optimize comfort.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
  • Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
  • Operated lift and secured wheelchair to maximize student safety and stability.
  • Maintained clean, tidy and obstruction-free bus interior.
  • Accompanied driver throughout assigned routes on each school day.

Education

General Studies -

Broadneck High School
Annapolis, MD

Skills

  • Product restocking
  • Cash Register Operation
  • Customer Service
  • Payment Collection
  • Customer Assistance
  • Cash Handling
  • Payment Processing
  • POS Systems
  • Point-of-sale system operation
  • Customer service excellence
  • Merchandise Restocking
  • Point of Sale proficiency
  • Customer Relations
  • Staff Training
  • Cash register systems
  • Currency counting
  • Staff Mentoring
  • Money Handling

Timeline

Cashier, Stock, Prepared Foodz

Grauls Market
05.2023 - Current

Sales Associate

UPS Store
08.2020 - 01.2022

Special Needs Bus Aide

Chesapeake Charter
01.2019 - 03.2020

General Studies -

Broadneck High School

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Jefferson Duvall