Jefferson Echeverry

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.

• Building client relationships and turning the knowledge gained into customer service wins.

• Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

• Essential attention to detail, keeping a record of actions taken and creating documents that ensure customers’ service histories are available for future Representatives.

• Boosted cloud sales revenue by developing and implementing tailored sales strategies.
• Established long-term customer relationships through personalized account management for increased retention rates.
• Identified new business opportunities by analyzing market trends and competitor offerings.
• Exceeded sales quotas consistently, maintaining a high-performing track record in the competitive cloud industry.

• Assist customers with their technical needs in Windows, Office 365 Business Premium, Microsoft 365 for Small Business.

• Troubleshoot devices for customers and businesses, followed SOPs and helped to de-escalate issues with customers and set expectations while building rapport with customers.

• Conduct customer success training for businesses around Microsoft 365 content based on business needs. Oversee adoption of applications and assist business during the rollout period.

• Performed set-up and transport of agency equipment on an as-needed basis for companies such as Facebook, BNP, Tiffany & Co., Thomas Reuters, OMG (Omnicom Media Group) and GEM Diamond Company.

• Provided computer help desk support and technical training on hardware/software to end users.

• Troubleshooting Mac and Windows Software for end users via, phone, email and walk ups.

• Collaborating with facilities team to produce swift service for new and existing users.