Jefferson Flores Franco
Berkeley,CA
Summary
Circulation Desk Assistant maintains superior customer service standards through inquiry response, material location, and questions that partake to the library and other services provided. Focus on studying the differences in pronunciation in regard to bilingual Spanish speakers and a minor in Chicano studies that focuses on how their environment affects their lived experience
Overview
6
6
years of professional experience
Work History
UC Berkeley Doe and Moffitt Circulation Services
UC Berkeley
08.2021 - Current
- Delivered excellent guest services by answering inquiries from visitors and students alike.
- Stored records or related materials to keep items orderly and logged correctly.
- Called patrons about missing books and late returns.
- Answered questions from customers and staff.
- Organized shelves when patrons returned books.
- Showed library patrons where specific book collections were.
- Proficiency using Alma online systems.
Volunteer Reading Mentor
Berkeley United In Literacy Development (BUILD)
09.2020 - 05.2021
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Structured activities for interactive learning, reading understanding, and fluency skills.
- Provided positive feedback often to encourage continued reading success.
- Worked with middle school students on reading comprehension.
EOP Assistant
EOP At UC Berkeley
01.2020 - 03.2020
- Greeted guests with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of student help.
- Answered incoming calls, processed requests, and relayed messages for appointments.
- Small usage of Excel
Volunteer Library Work
North Highlands-Antelope Library
08.2018 - 10.2018
- Supported librarians with general tasks such as organizing reading events.
- Promoted early childhood and adult literacy programs through school and community outreach.
Education
Bachelor of Arts - Hispanic Lang Ling Bilingualism
University of California, Berkeley
Berkeley, CA05.2023
Minor in Chicanix Studies
University of California, Berkeley
Berkeley, CA05.2023
Skills
- Communication Skills
- Customer Service Experience
- Adaptable and Flexible
- Active Listening
- Time Management
- Work Ethic
- Translation
- Team Experience
- Planning
- Organizing and coordinating various media
- Alma/Database system experience
Languages
Spanish
Native or Bilingual
Timeline
UC Berkeley Doe and Moffitt Circulation Services
UC Berkeley
08.2021 - Current
Volunteer Reading Mentor
Berkeley United In Literacy Development (BUILD)
09.2020 - 05.2021
EOP Assistant
EOP At UC Berkeley
01.2020 - 03.2020
Volunteer Library Work
North Highlands-Antelope Library
08.2018 - 10.2018
Bachelor of Arts - Hispanic Lang Ling Bilingualism
University of California, Berkeley
Minor in Chicanix Studies
University of California, Berkeley
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