Jefferson Francique
Brockton,MA
Summary
Proven leader in customer engagement and efficient cash handling, I elevated customer satisfaction rates significantly at Food Corner by resolving escalated issues and streamlining operations. Skilled in teamwork and collaboration, my approach combines creativity with a results-driven focus, achieving notable improvements in service quality and operational efficiency without exceeding a 55-word limit.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin Donuts
Randolph, MA, MA
05.2024 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Assistant Store Manager
Food Corner
Leogane, Haiti
06.2019 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Ecole Lumiere De Leogane
Leogane, Haiti 05.2001 -
Skills
Customer Service
Customer Engagement
Time Management
Teamwork and Collaboration
Safe Food Handling
Inventory Restocking
Problem-Solving
Self-discipline
Cash Handling
Creativity and Innovation
Integrity and Honesty
Influencing skills
Initiative and Self-Motivation
Inventory Counts
Diversity awareness
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Crew Member
Dunkin Donuts
05.2024 - Current
Assistant Store Manager
Food Corner
06.2019 - 01.2024
High School Diploma -
Ecole Lumiere De Leogane
05.2001 -