Jefferson Georges
Staten Island
Summary
Exceptional customer service with strong verbal and written communication skills. Active listener who understands others' perspectives and asks relevant questions without interruption. Able to identify potential risks and determine suitable course of action. Experience in providing comprehensive care and support to diverse client populations. Effective utilization of communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Aspire Living & Learning
Bethany
07.2025 - Current
- Assisted individuals with daily living activities and personal care routines.
- Facilitated communication between clients and their families for better support.
- Implemented behavior management strategies to enhance client interactions.
- Documented client progress and reported changes in behavior to supervisors.
- Collaborated with healthcare providers to ensure comprehensive client care plans.
- Trained new staff on best practices and company policies for client support.
Security Officer
Securitas Security Services
03.2020 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Direct Support Professional
ICES
12.2022 - 07.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Security Officer
FedEx
10.2019 - 04.2020
- Enforced procedural rules and regulations and ensured the personal safety of staff, visitors, and property
- Maintained working knowledge of the locations of various departments, buildings, and access routes
- Checked for suspicious occurrences, notifying appropriate authorities and verified ID cards of persons entering the facility
- Responsible for lost-and-found and maintained logs and records of occurrences, completed necessary paperwork, and used computer terminal or mobile device(s) to record activity and input and retrieve data
Security Guard
Unilever
05.2019 - 10.2019
- Foot patrolled all assigned areas and remained alert for disturbances, fires, safety hazards, traffic violators, suspicious acts and/or persons, and other unusual conditions
- Trained new security cadets and conducted daily briefing with security cadets that cover assignments, proper dress, and procedures
- Provided written and oral reports, briefings, or summaries to appropriate staff
- Performed building security and safety checks; received complaints and performed appropriate investigations
- Modeled, mentored, and monitored appropriate Unilever standards
Digital Press Operator
Prime Resources
07.2018 - 03.2019
- Operated multiple digital presses simultaneously and troubleshooted mechanical and printing issues
- Verified that the stock, ink and text of printed documents were correct and matched the work order
- Distinguished between high priority and low priority jobs to print and met production and quality standards, schedules and deadlines
- Maintained cleanliness of press area and performed basic machine maintenance, as well as, kept inventory records on materials used in processing
Education
Bachelor of Science - General Studies
Housatonic Community College
Bridgeport, CTHighschool Diploma -
Central High School
Bridgeport, CTSkills
- Incident Documentation
- Licensed Security Guard
- Effective Time Management
- Behavioral Intervention Techniques
- Analytical Problem-Solving
- Advocacy Skills Training
- Effective Multitasking
- Client progress tracking
- Goal setting assistance
- First aid and safety
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Documentation accuracy
Timeline
Direct Support Professional
Aspire Living & Learning
07.2025 - Current
Direct Support Professional
ICES
12.2022 - 07.2024
Security Officer
Securitas Security Services
03.2020 - 08.2024
Security Officer
FedEx
10.2019 - 04.2020
Security Guard
Unilever
05.2019 - 10.2019
Digital Press Operator
Prime Resources
07.2018 - 03.2019
Bachelor of Science - General Studies
Housatonic Community College
Highschool Diploma -
Central High School