Jefferson Jefferson Lopez

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
• Participated in safety meetings by answering questions from staff members.
• Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
• Monitored safety practices of new and existing employees.

Review of health records, verification, and entry into the system.
Validation and control of patient documentation.
Informing patients about their current health insurance.
Dealing with providers and medical representatives regarding insurance coverage provided by the clinic.

• Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
• Strengthened team and organization by recruiting and hiring [Number] qualified employees.