Summary
Overview
Work History
Education
Skills
Reading, Sports, Bowling, Hiking
Timeline
Generic
Jefferson Logan

Jefferson Logan

Los Angeles,CA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

7
7
years of professional experience

Work History

Shift Lead Manager

Sweetgreen
02.2018 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Completed after shift review reports to remind supervisors of completed work.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.
  • Measured team performance and reported metrics to leadership team members.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Retail Sales Associate

Goodwill
09.2016 - 02.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Education

Associate of Arts - General Studies

Feather River College
Quincy, CA
09.1999

Associate of Arts - Business Administration And Management

Community College of The Air Force
Montgomery, AL
02.1987

Associate of Science - Aircraft Maintenance

Community College of The Air Force
Montgomery, AL
02.1987

Skills

  • Mentoring
  • Financial Data Analyzation
  • Shift Work
  • Staff Training and Onboarding
  • Cash Drawer Balancing
  • Customer Inquiries
  • Corrective Actions
  • Customer Loyalty
  • Guest Satisfaction
  • POS Transactions
  • Stock Organization
  • Loss Prevention Strategies
  • Delegating Work
  • Rule Enforcement
  • Job Assignments
  • Minor Repairs
  • Opening and Closing Procedures
  • Directing Team Members
  • Inventory and Supply Management
  • Maintaining Clean Work Areas
  • Accurate Money Handling
  • POS Inventory System Operation
  • Guest Relations
  • Inventory Control
  • Credit Card Transaction Processing
  • Rewards Programs
  • Company Safety Policies
  • Cash Handling
  • Coaching and Mentoring
  • Payment Processing
  • Handling Customer Complaints

Reading, Sports, Bowling, Hiking

I am a student of the Bible.  Spend time studying scriptures to understand and share with others.

Like playing basketball and watching sports on the television.

Like to get out and bowl at least 3-4 times a month.

Love to hike, which is very great at helping me to maintain a healthy lifestyle.

Timeline

Shift Lead Manager

Sweetgreen
02.2018 - Current

Retail Sales Associate

Goodwill
09.2016 - 02.2018

Associate of Arts - General Studies

Feather River College

Associate of Arts - Business Administration And Management

Community College of The Air Force

Associate of Science - Aircraft Maintenance

Community College of The Air Force

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Jefferson Logan