Jefferson Moorhead

-Created and troubleshot customer quotes, accounts, orders, and other related issues at the direction of Sales Support Representatives

-Generated, edited, and formatted over 60 professional proposals per month, averaging $25,000 of revenue

-Prepared annual renewals for over 400 accounts, ensuring their support and subscriptions never expired

-Acted as company's first point of contact for new business inquiries. Including answering phones, operating live chat, responding to website or email submissions, and vetting potential fraudulent requests

-Expedited order processing, reducing delays and increasing overall customer satisfaction

-Assisted VP of Business Strategy to successfully roll out and integrate several new initiatives and programs across entire company

-Acted as liaison and point of contact between Guardian and several other businesses before, during, and after the roll out processes

-Monitored the submission of daily and weekly reports on COVID diagnoses and tests to the NHSN and CDC by each of our 56 facilities

-Established best practices for managing large-scale datasets within MS Excel ensuring all information was accurate and the presentation remained clean

-Worked closely with Sales staff to provide support and learn the ins and outs of the position

-Educated customers about our services, enhancing customer relationships and securing future business

-Gathered products for 20+ orders a day for either pick up or delivery

-Assisted in verifying all incoming and outgoing products for accuracy in terms of quantity, size and type. Informing management of inventory and supply shortages as well as assisting in periodic inventory counts

-Designated and organized the warehouse stock by product line and by physical alignment

-Served as an information specialist, appropriately respond to guest comments, questions, and requests in a prompt and professional manner

-Assisted in the planning, execution, and performance of contests and promotions performed in-between innings

-Escorted and directed performers and hired talent around the ballpark

-Provided a warm welcome and facilitated all guest-related matters in a friendly and courteous manner

-Assisted the VP of Business Development in identifying both opportunities for growth and potential weaknesses for our company

-Collected information from databases to deliver analysis, insights, and recommendations to technical and non-technical audiences in the form of email communications or virtual presentations

-Created weekly and monthly reports in MS Excel consisting of graphs, spreadsheets, and summaries analyzing the performance of our 56 facilities and 3 markets

-Supported sales, business development, and a team of executives by delivering specifically requested reports