Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jefferson Mulbah

Worcester,MA

Summary

Currently work as an IT technician/ Desktop support specialist

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Technician -

FAMILY HEALTH CENTER OF WORCESTER
Worcester, MA
01.2024 - Current
  • Completed roughly 85 MA/Nurse station device setups and prepared them for deployment
  • Completed check in/check out station device setups
  • Created deployment packages which included desktop, monitor, keyboard and mouse and other equipment specific to each department
  • Ensured proper software was installed on PCs.

Direct Care Support

STATE OF MASSACHUSETT
Worcester, MA
10.2017 - 04.2024
  • Administer medication to individuals with disabilities
  • Perform laundry duties, appointments, community outings, progress reports, showers, ADLS
  • Take individuals with physical disabilities out for outings, administer their meds on time, cook for them, showers, do laundries, treat them with respect
  • Schedule appointments, communicate reason for appointments to doctors, upgrade progress report.

Residential Youth Counselor

New England Center for Children(NECC)
Southborough, MA
11.2018 - 09.2023
  • Collaborated with multidisciplinary teams to ensure comprehensive care was provided to each resident.
  • Reduced conflicts among residents through effective communication and active listening skills.
  • Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
  • Served as a liaison between families and residential program staff members regarding resident progress updates or concerns that arose during their stay at the facility.
  • Conducted intake assessments on new residents, accurately identifying needs and developing appropriate action plans in response.
  • Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
  • Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
  • Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
  • Provided crisis intervention services as needed to address immediate concerns or challenges faced by residents.
  • Collaborated with staff members to create individualized discharge plans that addressed each resident''s unique needs, aftercare resources, and support systems.
  • Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.
  • Contributed to the development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
  • Facilitated group therapy sessions that fostered personal growth and self-reflection among participants.
  • Supported residents'' educational goals through tutoring, supervision during homework sessions, and advocating for necessary accommodations.
  • Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents.
  • Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
  • Promoted a safe living environment by enforcing house rules and monitoring resident behavior.
  • Implemented behavior modification techniques to assist residents in making positive choices towards personal growth.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
  • Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Provided referrals to connect clients with other community resources to support mental health and well-being.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Stayed current on mental health research to follow new developments and research in mental health field.

• Wear protective equipments to restrain/timeout when necessary.

• Work as shift supervisor at open sky community services

Education

Computer & Network Support Technician - Information Technology (I.T)Diploma

Lincoln Technical Institute
Lincoln, RI
10.2023

Skills

  • Medication Administrations
  • Help Desk/IT Support
  • IP Routing
  • Network protocols
  • Microsoft Infrastructure
  • PC Troubleshooting
  • Repairs
  • Remote Access
  • Remote User Support
  • UNVP
  • CPR/AED
  • Upgrading Software

Certification

  • CPR/AID Certified, 02/01/22, Present, Train an employee on how to save life, and create a safe environment when need be.
  • UNVP (understanding violent behavior's), 01/01/22, Present, How to deescalate technique, choke hold, time out, calming violent situation.
  • Medication administrations certification state of Massachusetts, 02/01/02, Present, Train a direct care worker on how to give meds, which includes State testing.
  • A+,B+ CompTia certification

Timeline

IT Technician -

FAMILY HEALTH CENTER OF WORCESTER
01.2024 - Current

Residential Youth Counselor

New England Center for Children(NECC)
11.2018 - 09.2023

Direct Care Support

STATE OF MASSACHUSETT
10.2017 - 04.2024

Computer & Network Support Technician - Information Technology (I.T)Diploma

Lincoln Technical Institute
Jefferson Mulbah