Currently work as an IT technician/ Desktop support specialist
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician -
FAMILY HEALTH CENTER OF WORCESTER
Worcester, MA
01.2024 - Current
Completed roughly 85 MA/Nurse station device setups and prepared them for deployment
Completed check in/check out station device setups
Created deployment packages which included desktop, monitor, keyboard and mouse and other equipment specific to each department
Ensured proper software was installed on PCs.
Direct Care Support
STATE OF MASSACHUSETT
Worcester, MA
10.2017 - 04.2024
Administer medication to individuals with disabilities
Perform laundry duties, appointments, community outings, progress reports, showers, ADLS
Take individuals with physical disabilities out for outings, administer their meds on time, cook for them, showers, do laundries, treat them with respect
Schedule appointments, communicate reason for appointments to doctors, upgrade progress report.
Residential Youth Counselor
New England Center for Children(NECC)
Southborough, MA
11.2018 - 09.2023
Collaborated with multidisciplinary teams to ensure comprehensive care was provided to each resident.
Reduced conflicts among residents through effective communication and active listening skills.
Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
Served as a liaison between families and residential program staff members regarding resident progress updates or concerns that arose during their stay at the facility.
Conducted intake assessments on new residents, accurately identifying needs and developing appropriate action plans in response.
Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
Provided crisis intervention services as needed to address immediate concerns or challenges faced by residents.
Collaborated with staff members to create individualized discharge plans that addressed each resident''s unique needs, aftercare resources, and support systems.
Assisted in the development of life skills for residents, leading to increased self-sufficiency and independence.
Participated in ongoing professional development opportunities to stay current on best practices within the field of residential youth counseling.
Contributed to the development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
Facilitated group therapy sessions that fostered personal growth and self-reflection among participants.
Supported residents'' educational goals through tutoring, supervision during homework sessions, and advocating for necessary accommodations.
Coordinated recreational activities that encouraged socialization, team building, and stress relief for residents.
Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
Promoted a safe living environment by enforcing house rules and monitoring resident behavior.
Implemented behavior modification techniques to assist residents in making positive choices towards personal growth.
Monitored and documented client progress toward meeting goals and objectives.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Developed and maintained relationships with community resources to provide additional support services.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
Supported residents in coping with emotions and fears through one-on-one sessions.
Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
Observed and monitored client behavior and responses to treatment.
Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Provided referrals to connect clients with other community resources to support mental health and well-being.
Prepared reports to summarize clients' mental health status and treatment progress.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Completed one-on-one counseling with broad range of clients suffering from various diseases and issues.
Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
Encouraged patients to discuss experiences in group and individual settings.
Stayed current on mental health research to follow new developments and research in mental health field.
• Wear protective equipments to restrain/timeout when necessary.
• Work as shift supervisor at open sky community services
Education
Computer & Network Support Technician - Information Technology (I.T)Diploma
Lincoln Technical Institute
Lincoln, RI
10.2023
Skills
Medication Administrations
Help Desk/IT Support
IP Routing
Network protocols
Microsoft Infrastructure
PC Troubleshooting
Repairs
Remote Access
Remote User Support
UNVP
CPR/AED
Upgrading Software
Certification
CPR/AID Certified, 02/01/22, Present, Train an employee on how to save life, and create a safe environment when need be.
UNVP (understanding violent behavior's), 01/01/22, Present, How to deescalate technique, choke hold, time out, calming violent situation.
Medication administrations certification state of Massachusetts, 02/01/02, Present, Train a direct care worker on how to give meds, which includes State testing.
A+,B+ CompTia certification
Timeline
IT Technician -
FAMILY HEALTH CENTER OF WORCESTER
01.2024 - Current
Residential Youth Counselor
New England Center for Children(NECC)
11.2018 - 09.2023
Direct Care Support
STATE OF MASSACHUSETT
10.2017 - 04.2024
Computer & Network Support Technician - Information Technology (I.T)Diploma