Jefferson Rocha
Brooklyn,NY
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Housekeeper
Grand Hyatt Hotel
New York, NY
07.2023 - Current
- Inspected guest rooms after cleaning to ensure they were presentable.
- Responded to requests from guests regarding housekeeping needs.
- Provided information about hotel services upon request from guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Ensured that all health standards were met during cleaning operations.
- Sanitized all areas of the hotel lobby and public restrooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Organized closets with hangers for guests' clothing items.
- Emptied trash receptacles throughout the property.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Warehouse Worker
Amazon
Staten Island, NY
11.2021 - 01.2023
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Verified accuracy of incoming shipments against purchase orders.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Organized warehouse space for efficient storage of products.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Used digital database to keep records of units and stock moved.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Operated scanners, computers, and other equipment to track orders.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Processed returns of defective merchandise as required.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected incoming shipments for damage or discrepancies.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Education
Forensic Science
New Dorp HighSchool
Staten Island, NYSkills
- Room inspection
- Health standards compliance
- Chemical handling
- Public area sanitation
- Linen management
- Inventory restocking
- Problem solving
- Team collaboration
- Time management
- Safety protocols
- Linen replenishment
- Interior and exterior cleaning
- Maintenance reporting
- Effective communication
- Safety procedures
- Organizational skills
- Equipment operation
- FLUENT IN SPANISH
- Complex Problem-solving
- Safety compliance
- Forklift operation
- Quality control
Affiliations
- Box
- Go to the Gym
Timeline
Housekeeper
Grand Hyatt Hotel
07.2023 - Current
Warehouse Worker
Amazon
11.2021 - 01.2023
Forensic Science
New Dorp HighSchool
Similar Profiles
Viraj KuveskarViraj Kuveskar
Finance Manager at Grand Hyatt Hotel Emirates PearlFinance Manager at Grand Hyatt Hotel Emirates Pearl
Sheshan FernandoSheshan Fernando
Pastry Commis chef at Grand Hyatt HotelPastry Commis chef at Grand Hyatt Hotel
Laxman SinghLaxman Singh
Demi chef de partie at Grand Hyatt HotelDemi chef de partie at Grand Hyatt Hotel
Jessica CruzJessica Cruz
Cashier Assistant at Grand Hyatt Hotel Gift ShopCashier Assistant at Grand Hyatt Hotel Gift Shop
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid