Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jefferson Silvers

Tunnel Hill,GA

Summary

Dynamic leader with a proven track record at AirSeal, enhancing operational efficiency and fostering customer relations. Skilled in operations management and effective communication, I spearheaded quality assurance initiatives and mentored teams towards continuous improvement, significantly reducing manual labor costs. Passionate about leveraging relationship-building and strategic planning to drive business success and client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner/Technician

Southeastern Energy Solutions
01.2022 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

VP of Operations

AirSeal
06.2020 - 03.2024
  • Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
  • Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
  • Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
  • Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
  • Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
  • Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
  • Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
  • Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
  • Championed lean manufacturing principles, reducing waste and increasing overall output.
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.

Lead Technician

AirTite
05.2021 - 12.2022
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Implemented, configured, and optimized safety standards.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Tested components and systems to evaluate performance and identify concerns.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maximized resource utilization by scheduling work assignments based on technician availability and expertise.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

Office Manager

Triangle Automotive
01.2014 - 06.2020
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Defined clear targets and objectives and communicated to other team members.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Education

High School Diploma - General Studies

Northwest Whitfield High School
Tunnel Hill, GA
04.2016

Skills

- Customer Relations

- Relationship Building

- Verbal and Written Communication

- Client Service

- Project Management

- Operations Management

- Business Management

- Business Planning

- Staff Management

- Team Oversight

- Staff Hiring and Onboarding

- Attention to Detail

- Customer Service

- Teamwork and Collaboration

- Decision-Making

- Leadership

- Scheduling

- Goal Setting

- Quality Assurance

- Inventory Control and Management

- Records Organization and Management

- Desktops, Laptops, and Mobile Devices

- Customer Retention

- Employee Relations and Motivation

- Direct Sales and Product Promotion

- Payroll Administration and Timekeeping

- Sound Judgment

- Training Management

- Task Delegation

- Team Development

- Problem Solving

- Tactfulness

- Emotional Intelligence

- Conflict Resolution

- Adaptability

- Critical Thinking

- Patience

- Learning New Skills

- Teachability

- Operating Equipment

- Hazard Identification

- Workplace Safety

- Logistics

Certification

CDL

Timeline

Owner/Technician

Southeastern Energy Solutions
01.2022 - Current

Lead Technician

AirTite
05.2021 - 12.2022

VP of Operations

AirSeal
06.2020 - 03.2024

Office Manager

Triangle Automotive
01.2014 - 06.2020

CDL

High School Diploma - General Studies

Northwest Whitfield High School
Jefferson Silvers