Jefferson Sumba
Flushing,USA
Summary
Resourceful Fulfillment Expert known for highly productive and efficient task completion. Specialized skills include inventory management, order processing, and logistics coordination. Excel in time management, problem-solving, and adaptability, leveraging these soft skills to meet tight deadlines and exceed performance benchmarks.
Overview
7
7
years of professional experience
Work History
Fulfillment Expert
Target
College Point, New York
09.2021 - Current
- Greet and engage guests to swiftly assess their assistance needs.
- Oversaw the fulfillment team to maintain precision and effectiveness across all fulfillment operations.
- Facilitated fulfillment of customer orders for pickup, drive-up, and shipping utilizing various software systems..
- Accurately put on hold all order pickup and drive-up orders.
- Properly prepare, pack, and sort guest orders for shipment using the correct materials.
- Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds.
- Maintain a clean and organized work area while adhering to safety policies.
- Support additional departments according to business needs.
Billing Intern
Department of Otolaryngology, Mount Sinai
Manhattan, NY
06.2023 - 08.2023
- Supported families during clinical intake by verifying insurance, updating records, and addressing appointment needs.
- Assisted in obtaining medical authorizations and referrals, enhancing access to care for patients and families.
- Transformed patient records through Epic, maintaining confidentiality and secure documentation.
- Collaborated with front desk and clinical staff to manage daily administrative workflows efficiently.
- Contributed to numerous routine clinical administrative functions as required by the department.
Front Desk Agent
Capital Hotel
Long Island City, New York
07.2021 - 09.2022
- Delivered exceptional guest service through efficient check-in and check-out using the CloudBeds system.
- Managed reservations, verified guest information, and processed payments to ensure a seamless experience.
- Addressed inquiries from guests and third-party platforms (Airbnb, Booking.com, Expedia) promptly and professionally.
- Facilitated guest requests, including luggage storage, offering directions, and arranging cab services.
- Coordinated front desk operations with precise attention to detail and seamless shift management.
- Preserved accuracy in shift reports while relaying updates to the following shift for uninterrupted operations.
Sales Associate
H&M
Elmhurst, New York
11.2020 - 09.2021
- Maintained store organization and ensured merchandise was visually appealing.
- Educated customers about promotions, loyalty programs, and brand values.
- Participated in training new staff on store policies and procedures.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Answered incoming telephone calls to provide store, products, and services.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment, including floors, windows, and displays.
Support Associate
IKEA
Red Hook, New York
07.2020 - 11.2020
- Transported and organized shopping carts in the facility.
- Sanitized and cleaned shopping carts to ensure readiness for customer use
- Supported customers daily by addressing inquiries and resolving concerns
- Assisted different team members in other areas of the store, depending on the needs of the facility.
Camp Counselor Assistant
SYEP - P.S. 149 Christa McAuliffe
Jackson Heights, NY
07.2018 - 08.2018
- Oversaw and facilitated daily recreational and educational activities for children ages 5-7.
- Maintained a clean and emotionally safe space for children, responding to behavioral concerns with care and professionalism.
- Engaged children in play, field trips, and structured learning that promoted curiosity and developmental growth.
- Supported parents in managing camp logistics while ensuring children remained prepared for scheduled events.
Education
BA - Psychology
The City College of New York
Manhattan, NY05.2025
Skills
- Bilingual in Spanish and English
- Guest relations and customer service
- Front Desk and reservation management
- Inventory and order fulfillment
- Conflict resolution
- Multitasking in fast-paced environments
- Data entry
- Decision-making
- Administrative support
- Team collaboration
- Customer service
- Effective communication
Timeline
Billing Intern
Department of Otolaryngology, Mount Sinai
06.2023 - 08.2023
Fulfillment Expert
Target
09.2021 - Current
Front Desk Agent
Capital Hotel
07.2021 - 09.2022
Sales Associate
H&M
11.2020 - 09.2021
Support Associate
IKEA
07.2020 - 11.2020
Camp Counselor Assistant
SYEP - P.S. 149 Christa McAuliffe
07.2018 - 08.2018
BA - Psychology
The City College of New York
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