Jefferson Tompoe

• Responsible for supervision of associates in Outbound, Sort and Inbound department.
• Assisting the Area Manager in daily department duties such as meeting quality and CPT goals; Ensuring that the Standard Work Sequence for processing are being followed consistently.
• Work with the Pick and Shipping Department to ensure all CPT units are processed in a timely manner.
• Coach associates as needed in Standard Work Sequence for packing in all paths, as well as indirect roles such as Process Guide and Water Spider.
• Responsible for shift staffing on a daily basis.
• Work with central flow to adjust labor in order to meet ship goal requirements, as well as documenting and tracking UPH of associates on path.

Noteworthy Achievements: Participated in station Launch of SNJ3, setting outstanding, everlasting standards from the beginning.

• Trained new associates and new Process Assistants on various departments.
• Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
• Streamlined workflow processes to enhance operational efficiency across multiple departments, meeting month-end reporting objectives and deadlines.
• Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
• Drove operational improvements which resulted in savings and improved profit margins.
• Quickly adjusted and helped onboard associates on their daily tasks, improving efficiency and productivity
• Analyzed performance metrics to drive strategic decision-making and optimize resource allocation within operations.
• Developed training materials in a timely manner for onboarding new team members, improving knowledge retention and skill application.

• Provided individualized support to clients, enhancing daily living skills and independence.
• Facilitated communication between clients and families, ensuring clear understanding of care objectives.
• Trained new staff on best practices in client support and safety protocols, fostering a collaborative environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted in implementing personalized care plans, ensuring adherence to client needs and preferences.
• I managed approximately 30 or more incoming calls, emails and faxes per day

• Fully responsible for handling station capacity on basis of volume forecast by conducting hiring events, helping Delivery Service Partner (DSP) transitioning, ramp up plans by analyzing safety measurements, fleet management and DSP route commitments.
• Support DSP's owners to fully establish their businesses by assisting them in business planning, clearing invoice disputes and provide sustainable long-term ideas to improve their performance through daily/weekly DSP Performance Review meetings.

Noteworthy Achievements: Reduced turnover by 20% by enhancing training, motivation and engagement strategies with all associates

• Drove operational improvements which resulted in savings and improved profit margins.
• Contributed and helped improved our team to become and maintain Philly Metro #1 station.
• Quickly learned new skills applying them to daily tasks, to improve efficiency and productivity.

• Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, to ensure all trailers arrive and depart on time with zero defects and to maintain a fluid trailer pool.
• Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations and over the road as required while staying on predetermined routes and using approved equipment
• Comply with company policies, procedures, and DOT regulations not limited to size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc. As well as completing driver vehicle inspection reports on all necessary equipment, notifying managers of any maintenance or delivery issues encountered.
• Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive-in accordance with weather/road conditions
• Work as a peer trainer on an as needed basis to support the business.

• Audit the standard work processes for various departments such as Stow, Receive and Pick.
• Help catch and correct mistakes in the inventory flow process to reduce the amount of defects in the Fulfillment Center.
• Research and solve inquiries concerning defect products from vendor errors or Fulfillment Center process failures.
• Assist in keeping work area clean and organized, coaching associates to work safely, identify and address safety hazards within the work area.
• Assist and help Associates to improve their quality and meet their weekly productivity.
• Guided groups of up to 30 people on scheduled tours.

• Monitored client progress, documenting observations to inform adjustments in care strategies.
• Coordinated recreational activities that promoted social interaction and engagement among clients.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Trained and mentored new staff on best practices for client interaction and care procedures.