Jefferson Tucker
Elkton,MD
Summary
Experienced manager,server and bartender with over 30 years of experience in customer service. Excellent reputation for resolving problems and improving guests satisfaction even in stressful situations. I am communicative and dedicated to providing elevated service and providing unforgettable guest experiences. I have experience in leading a staff for more than 16 years , but also a team player.
Overview
18
18
years of professional experience
Work History
Manager Server And Bartender
Patron Mexican Grill Owner- Louie Colantonio (917)767-6199
New York, NY
07.2011 - 04.2022
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Developed new signature cocktails to enhance bar reputation and increase profits.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Managed restaurant with owner while taking care of guests, employee payroll and scheduling
Manager Server And Bartender
Rachel's Bistro Owner- Louie Colantonio (917)767-6199
New York, NY
07.2004 - 07.2011
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Developed new signature cocktails to enhance bar reputation and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- managed restaurant with owner while taking care of guests, payroll, and scheduling.
Education
High School Diploma - undefined
Glasgow High School
Newark, DE05.1990
Business
Muskegon Community College
Muskegon, MISkills
- Bartender/server
- Staff scheduling and supervision
- Payroll processing
- Event scheduling
- Server performance tuning
- Staff training
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Courteous with Strong Service Mindset
Timeline
Manager Server And Bartender
Patron Mexican Grill Owner- Louie Colantonio (917)767-6199
07.2011 - 04.2022
Manager Server And Bartender
Rachel's Bistro Owner- Louie Colantonio (917)767-6199
07.2004 - 07.2011
High School Diploma - undefined
Glasgow High School
Business
Muskegon Community College
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