Jefferson White
Austin
Summary
Proactive and tenacious with solid understanding of SRLC and experience with Agile and Scrum frameworks. Proficient in SQL as well as manual testing.
Overview
7
7
years of professional experience
Work History
General Clerk
Internal Revenue Service
03.2024 - Current
- Entered taxpayer and financial information into proprietary systems
- Practiced procedures for maintaining the security of customer information
- Completed additional trainings and projects as necessary for the department
Senior Test Engineer
Wipro @ Meta
06.2020 - 06.2023
- Expedited app improvement through standardized routing of internal bug reports
- Bisected reproducible issues to pinpoint offending code in app versions
- Improved workflow by developing automation processes
- Maintained and directed bisecting process across multiple applications
- Provided bug insights that communicated issue scope and severity to engineers
- Recorded and communicated findings, steps taken, logging, and results of tests
- Trained new hires and current employees
- Assisted with machine learning using proprietary technology
- Managed teams of 4-7 individuals in bisecting and triaging processes
Support Technician
ModSquad, Remote
01.2018 - 06.2018
- Provided technical support to product users over chat and phone line
- Handled customer relations with users who experienced issues or had complaints
- Practiced procedure oriented problem solving
Education
Bachelor of Arts - Performance Studies
Texas A & M University-College Station - College Station
College Station, TX12.2019
Skills
- Microsoft Office
- Google Docs/Sheets
- Tableau
- Tech Support
- IOS
- Windows
- Troubleshooting
- SQL/MySQL
- Operating Systems
- Macros
- Pivot tables
- Agile and Scrum Environments
Timeline
General Clerk
Internal Revenue Service
03.2024 - Current
Senior Test Engineer
Wipro @ Meta
06.2020 - 06.2023
Support Technician
ModSquad, Remote
01.2018 - 06.2018
Bachelor of Arts - Performance Studies
Texas A & M University-College Station - College Station
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